Xfinity Retail Service Associate (Taylor, MI

Job Summary

The full‑time Retail Service Associate supports the store team in delivering a best‑in‑class customer experience across mobile, operational, and transactional activities. This role serves as a go‑to technical and operational resource, helping to maintain a clean and efficient store environment while providing exceptional customer support for mobile products and services.

• Mobile Focused Customer Service
  • Mobile Activations & Customer
    
    Education:
    
    Provide a white‑glove experience activating new devices or BYOD to the network, guide customers through tablet setup and connectivity options, support activation and pairing of wearable devices, educate customers on accessories and add‑ons, and demonstrate device features to increase customer confidence.
  • Mobile Escalations:
    Troubleshoot and resolve complex device or service issues, assist customers in securing accounts, replacing lost or stolen devices, navigating access recovery, and use advanced tools to manage escalations.
  • Mobile Support:
    Assist customers with transferring contacts, emails, and media, provide password resets with appropriate credential verification, activate and configure SIM or eSIM for device connectivity, perform in‑depth diagnostics to identify and resolve issues, process returns or exchanges in compliance with company policies, and assist with warranty claims and replacement processes.
  • On‑Demand Delivery, BAPIS & XM Upsell:
    Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups, stage orders accurately, ensure smooth handoff, and identify opportunities to upsell accessories or add‑ons.

• Customer Check‑In:
  Provide hands‑on demonstrations of devices and features to enhance value.
• Operations Support:
  Store resets for proper merchandising, operational readiness, maintain visual standards and product placement, inspect back‑of‑house to ensure clean, secure and properly placed inventory.
• Express Transactions:
  Facilitate quick device swaps, process equipment returns efficiently while ensuring compliance.

• High School Diploma or equivalent.
• Adjusting to a full‑time, flexible, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary (open availability).
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and stand and move about the store constantly.
• Understand and follow the Comcast Operating Principles.
• Own the customer experience and promote digital options at every touchpoint.
• Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
• Win as a team through collaboration and openness to new ideas.
• Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
• Drive results and operational excellence.
• Foster and support a culture of inclusion.
• Do what’s right for customers, teammates, communities, and investors.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base Pay: $16.40 per hour. Most sales positions are eligible for commission under applicable plans, while most non‑sales positions are eligible for a bonus. Comcast provides a range of best‑in‑class benefits to eligible employees.