Eligibility Services Clerk

Career Opportunities:
Eligibility Services Clerk (18541)

Posting 18541

Health & Human Services Comm
- TW Reg 07 EOAPD
- Community and Social Services
- Not Eligible for Telework - a. $1 - $2999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Eligibility Services Clerk

Job Title: ES Clerk II

Agency: Health & Human Services Comm

Department: TW Reg 07 EOAPD

Posting Number: 18541

Closing Date: 07/15/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Range: $2,481.75 - $3,404.91

Pay Frequency: Monthly

Salary Group: TEXAS-A-09

Shift: Day

Additional Shift: None

Telework: Not Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Job Location City: TAYLOR

Job Location Address: 202 HIGHLAND DR

Other Locations: None

MOS Codes: ,,,,,,6672,15P,3F5X1,420A,42A,56M,68G,741X 8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

• Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
• Open, date, sort, or distribute mail (e.g., incoming/outgoing mail, reports, documents, printouts).
• Prepare and proofread correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software.
• Communicate at a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintain records, files, or logs (e.g., administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, file/documents on diskette) including filing, retrieving, or purging.
• Batch forms prior to data entry. Assemble materials into packets. Screen, code or correct, and data-enter documents.
• Be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

N/A

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Bilingual (English / Spanish) skills preferred.
• Work experience using a computer for inquiry and data entry, preferred.

This posting may be used to fill positions in other locations within the region, as vacancies occur.

Access and…