Customer Service Specialist - Korean

The individual will operate with a high degree of independence and serve as a key administrative and customer support contact.

The role requires strong organization, communication and coordination skills while supporting both U.S. and Korea-based teams.

Utilize ERP systems (SAP, CRM, or similar) and Excel-based reporting.

Serve as a liaison between U.S. operations and Korea-based teams.

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc.
• Follow the defined SOX (Sarbanes-Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets.
• Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM.
• Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods.
• Provides administrative support to department managers and generate reports for management review.

• Bachelor's degree or equivalent experience in Business Administration, Management, or related field.
• Minimum 2 years of related working experience, including quotation, PO and revenue collection experiences.
• Experience with SAP/CRM system is a plus.
• Strong customer engagement skills via phone and email communications
• Good command of English and communication skills.
• Ability to work independently and prioritize tasks in a fast-paced