Training Coordinator

Job Summary

The Market Training Coordinator supports ERCOT's Market Training organization by coordinating training activities, maintaining training schedules, administering learning management system (LMS) functions, and assisting with the review of market rule changes that impact training materials. The role serves as a key point of contact for market participants regarding training offerings and registration and helps ensure training information, materials, and communications remain accurate and current.

• Independently coordinate and maintain Market Training schedules, calendars, and course offerings, managing multiple priorities with strong organizational and time management skills.
• Coordinate classroom, virtual, and instructor logistics from end to end, ensuring smooth delivery of training events.
• Prepare and distribute training communications to market participants, applying clear and professional written and verbal communication.
• Administer LMS functions—including course setup, enrollment management, attendance tracking, and completion reporting—with accuracy and ownership.
• Maintain training records, documentation, and standard operating procedures in compliance with ERCOT policies and confidentiality requirements.
• Serve as a reliable point of contact for market participant training inquiries and registration, resolving issues independently and escalating complex matters as needed.
• Maintain training websites and course catalogs to ensure accuracy and timeliness using Microsoft Office, SharePoint, and content management tools.
• Monitor proposed and approved market rule changes, apply analytical skills to identify impacts to training materials, and coordinate corresponding content updates.
• Collaborate with instructors and subject matter experts to keep training content current and aligned with ERCOT market operations and protocols.
• Generate reports and metrics on training participation, completions, and program effectiveness to inform decision‑making.
• Support continuous improvement initiatives related to training processes, systems, and participant experience.
• Leverage AI‑enabled tools and emerging technologies to improve productivity, streamline processes, and enhance training quality.

• Minimum 5 years job‑related work experience in excess of degree requirements.
• Prefer Learning Management System (LMS) administration or support.
• Prefer Training coordination and scheduling.
• Prefer Content management systems and website maintenance.
• Prefer Customer service and stakeholder support.
• Prefer Microsoft Office Suite applications.
• Prefer knowledge of market rules, regulatory processes, or change management practices (a plus).
• Prefer familiarity with generative AI tools and emerging learning technologies used for content development, knowledge management, process automation, or training delivery.

Taylor, TX – hybrid: 2 days per week.

Bachelor’s Degree in Business, Education, Communication, Organizational Development, or a related field (Required). A combination of education and experience that provides equivalent knowledge to a major in such fields is also acceptable.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

$67,000 – $92,000

ERCOT offers an excellent benefits package, which includes health, dental, vision, life insurance, long/short‑term disability insurance, long‑term care insurance, Section 125 Flexible Spending Account, and a Retirement Savings Plan. The medical, dental, vision, and quality‑of‑life benefits offered by ERCOT are second to none. Full‑time employees are eligible to enroll in benefits on the first of the month following the date of hire.

Additionally, 401(k) plans are available to help employees plan for the future.