Field Service Associate II-III; Semiconductor

Position Summary

Under general supervision, perform client‑site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start‑ups. (Essential)
• Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on‑site service.
• Must show proficiency with using customers’ systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite and notify customers or management when replacement of product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
• Determine the most cost‑effective repair/resolution to minimize customer downtime. (Essential)
• Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
• Act as a customer contact on technical and service‑related problems. (Essential)
• Must be able to provide guidance to other field technicians and field service engineers. (Essential)
• Train and mentor Field service associates levels I–II–III. (Essential)
• Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

• Associates of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.

• Preferred:
  Six (6) to Ten (10) years of work related experience, preferred in semiconductor, manufacturing, or related industries.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.