Infrastructure Service Delivery Analyst Sr

Infrastructure Service Delivery Analyst Sr page is loaded## Infrastructure Service Delivery Analyst Srlocations:
Taylor, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R2124

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources.  We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.###

JOB SUMMARY Coordinates and reports on all aspects of hardware capacity management including initial project estimates, project plan updates, consumption and reclamation and monthly cost transfer reporting.### ### JOB DUTIES
* Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
* Exercises judgment within defined procedures and practices to determine appropriate action.
* Impact is generally limited to specific assignments or projects.
* May respond to inquiries and/or provide assistance and/or guidance to lower level workers.### ### ### ADDITIONAL JOB DUTIESLevels 1 & 2
* Provides organizational, technical, process development, communication and facilitation skills to optimize the delivery of infrastructure services using repeatable processes based on best practices to ensure quality and operational efficiency
* This position will actively engage in relationship management with Infrastructure managers, IT stakeholders, Project Managers and business customers to ensure a positive and productive experience
* Participates in the IT Impact Analysis Assessment process to evaluate Infrastructure impacts of proposed projects and efforts
* Supports a team culture that is committed to collaborative cross-functional relationships and operational excellence
* Helps provide coordination with Enterprise Architecture, Asset Management and Business Integration Level Senior – Above +
* Coordinates the gathering of requirements for infrastructure needed for projects and O&M efforts
* Provides scheduled and ad hoc support for the project management office in the form of reports showing project hardware expenditure to date and recommending change controls when necessary
* Provides leadership and guidance in managing, monitoring and improving infrastructure life cycles, including deployment, upgrade, security, availability, configuration and capacity
* Develops and matures formal capacity management practices to effectively manage system and resource capacities and forecast capacity requirements to support new projects and organic growth
* Participates in the IT Impact Analysis Assessment process to evaluate Infrastructure impacts of proposed projects/efforts and coordinate the completion of Information Technology Infrastructure Assessment Framework (ITIAF) documents with domain architects as required
* Processes database queries, completes data analysis and prepares monthly cost transfer report for all hardware modifications (new builds, resource changes, decommissioning)
* Assists in conducting root cause analysis/post mortem meetings and facilitates the problem management process for lessons learned and preventive reoccurrence for business-impacting issues
* Acts as an expert in Infrastructure delivery including storage, server compute and memory, and backup technologies
* Competent and able to translate highly technical solutions/problems to audiences at varying technical levels, to prepare and present technical documentation
* Communicates in a professional manner when interacting across staff levels and…