Data Products Support Associate​/Analyst

Data Products Support Associate/Analyst

A Data Products Support Associate/Analyst is a front-line technical support position focused on helping internal and external customers access products and troubleshooting associated issues effectively and ensuring products are accessible, accurate, and easy to use. They act as a bridge between technical teams and end users, resolving requests and escalating technical concerns as necessary.

Serve as the first point of contact for technical inquiries, application usage questions, and troubleshooting while supporting the fulfillment of data products, reports, and information.

• Receive, track, and manage data requests from stakeholders
• Support the fulfillment and maintenance of data products, reports, and dashboard requests
• Use SQL, APIs, applications and databases to retrieve, validate, and analyze products from databases
• Log all interactions and resolutions in a help desk or ticketing system for knowledge management
• Monitor and troubleshoot discrepancies related to reporting issues, data quality and access
• Assist users with access, report interpretation, and data-related support questions
• Collaborate with technical and business teams to gather reporting metrics and improve processes
• Maintain documentation for data products, procedures, and reporting workflows as it pertains to data requests
• Support recurring, scheduled, and ad hoc reporting activities using Microsoft Excel, Power BI, and related MS tools
• Identify opportunities to improve efficiency through automation and process enhancements

Skills Required:

• Technical Skills: Proficiency in Microsoft Office Suite, especially Excel; basic to skills with SQL (run pre-written SQL queries using basic modifications), database navigation and APIs; familiarity with Service Now and Sharepoint
• Analytical Thinking: Ability to interpret technical issues and translate them into actionable solutions
• Communication: Clear, friendly, and professional communication skills for both technical and non-technical audiences
• Problem-Solving: Strong analytical, organizational, and problem-solving and critical thinking abilities
• Customer Service: Ability to maintain positive relationships and ensure high customer satisfaction
• Reliability: Demonstrates strong reliability and dependability by consistently delivering work on time, maintaining high availability for team and stakeholder needs, and following through on commitments to support seamless operations

• Attention to Detail: Excellent attention to detail and data accuracy
• Multi-tasking: Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Associate's or Bachelor's degree in Business, Information Systems, Data Analytics, or related field
• Experience in data support, data coordination, reporting, operations support, or business analytics environments
• Experience working with databases, reporting systems, or ticketing platforms preferred
• Familiarity with relational databases and ticket/request management systems

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."