Field Service Productivity Coordinator (Non-Tech PM

Position: Field Service Productivity Coordinator (Non-Tech PM)
## Field Service Productivity Coordinator (Non-Tech PM)
Apply locations:
Austin,TXtime type:
Full time posted on:
Posted Todayjob requisition :
R2620380
** Who We Are
** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
** What We Offer
** Salary:$68,000.00 - $93,500.00

Location:

Austin,TXYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
** Role Summary
** The Field Service Productivity Coordinator is a
** B‐Band individual contributor
** responsible for execution and coordination of
** Customer Engineering operational support activities
** that enable service readiness, uptime, quality compliance, and customer commitments. The role operates with moderate autonomy, applies established CE processes and BKMs, and partners cross‐functionally to maintain operational discipline and KPI performance.
** Key Responsibilities
*** Execute and coordinate
** Service Orders, RTS, TES, and parts disposition
** in alignment with CE and Supply Chain processes.
* Maintain
** materials, tooling, and spares readiness**; lead weekly parts reviews with Spares Planning and FSO.
* Own
** operational KPI tracking and reporting** (SO cycle time, IWN quality, materials aging, training compliance, productivity).
* Analyze trends, identify risks, and drive
** standard countermeasures**; track corrective actions to closure.
* Support
** workforce productivity
** through scheduling coordination, timecard accuracy, and coverage planning.
* Maintain
** SOPs, BKMs, and CE documentation**; support onboarding, training compliance, and competency tracking.
* Conduct
** quality checks
** on IWN documentation, SO compliance, parts handling, and ARK verifications.
* Prepare materials and summaries for
** customer visits, audits, and operational reviews**.
* Own operational administration:
** IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing**, and install base accuracy.
** Scope & Impact
*** Direct impact on
** service efficiency, quality, cost, and customer satisfaction**.
* Interfaces with
** CE, Supply Chain, Quality, Finance, Training, and Customers**.
* No direct people management; may lead
** process improvements
** and cross‐functional actions.
** Minimum Qualifications
*** Experience in
** field service operations, CE support, logistics, or semiconductor equipment environments**.
* Strong organizational skills; ability to manage multiple priorities.
* Effective written and verbal communication skills.
* Proficiency with service management or workflow systems.
** Preferred Qualifications
*** Experience supporting
** Customer Engineers / Field Service Engineers**.
* Knowledge of
** materials logistics, RMAs, TES, and Service Order workflows**.
* Familiarity with
** Applied Materials CE processes and BKMs**.
* Experience with
** KPI tracking and continuous improvement**.
** Core Competencies
*** Operational Execution
* Business Acumen
* Data‐Driven Problem Solving
* Cross‐Functional Collaboration
* Compliance & Quality Discipline
** This position requires full-time on-site work in…