Assistant Security Account Manager

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week‑long management onboarding course designed to provide best practices, tools and guidance.

• Under the direction of the Account Manager, assist with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors (if applicable) or for Security Professionals, regarding performance, operations, and department needs. Supervise, motivate, coach and train. Evaluate the work performance of Security Professionals and make recommendations regarding assignments.
• Ensure that the Post Order manual and all other post and training information are being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized.
• Assist the Account Manager in conducting interviews and evaluating new employees. Conduct on‑the‑job training, in coordination with Shift Supervisors, of new employees assigned to the post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Oversee all reports, logs and pass‑downs generated by and for the Security Department. Distribute communications and other information to Security Professionals at post as directed.
• Manage and supervise all sub‑units within the Security Department, such as the fire control room, command center, and loading docks as applicable to the job site. May generate work orders and attached paperwork for extra security coverage requests.
• Respond to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward such issues to the Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by the Account Manager, Branch Manager or Corporate HR Director.
• Provide recommendations for counseling and/or disciplinary action, including termination. Execute such actions at the specific direction of the Account Manager with prior approval from Branch/Corporate HR management.
• Respond to client or site emergencies as they arise, ensuring appropriate communication to the Account Manager, Field Supervisor, Branch and/or Regional Manager. Maintain a positive client/security relationship through frequent tenant/client contact and support.
• Occasionally perform Security Professional duties on an as‑needed basis by standing post, but do not exceed more than 50% of time in any given workweek.

• Minimum high school diploma or equivalent.
• Minimum three to five years of professional‑level experience required. Prior experience in the security industry, law enforcement, and/or military required.
• Must possess a valid state Guard License, or have applied and been issued such a license prior to employment. A background investigation and a post‑offer/pre‑employment drug/alcohol test are required. A valid Guard License must be maintained continuously and carried on duty.
• Driving Positions: Must possess a…