Semiconductor Equipment Field Service Specialist; Vacuum Systems

Position: Semiconductor Equipment Field Service Specialist (Vacuum Systems)
About the Role Imagine starting your day on the fab floor: you check the customer’s dashboard, review overnight tool logs, and gear up for a scheduled preventive maintenance window. With minimal oversight, you move from PM to an urgent call—diagnosing a software alert, verifying a hardware sensor, and confirming vacuum integrity. By afternoon, you’re walking a customer through a successful start-up after an installation, documenting your work thoroughly and advising on next steps.

That’s a typical day for our Semiconductor Equipment Field Service Specialist.

What You’ll DoOwn on-site service across installations, start-ups, contracted preventive maintenance, unscheduled repairs, and consumable swaps at customer facilities or our service center.

Read and interpret operation manuals and technical documentation to isolate root causes of tool failures quickly and accurately.

Capture detailed records of PMs, downtime, issues encountered, and time spent; prepare movement justifications and on-site service reports.

Navigate and utilize customer-owned systems and interfaces with confidence to log activity and validate tool performance.

Execute preventive maintenance independently and on schedule to maximize system uptime.

Initiate parts orders, expedite replacements, and proactively alert customers or management when components need replacement.

Troubleshoot mechanical, hardware, software, and system-level faults using established maintenance checklists and protocols.

Select cost-effective repair paths to minimize customer downtime without sacrificing quality or safety.

Deliver hands-on technical guidance to customers on daily operation and routine maintenance of tools and subsystems.

Serve as a trusted point of contact for service-related and technical concerns at the customer site.

Provide direction to field technicians and field service engineers; mentor and train Field Service Associates at levels I–III.Support service center operations and, when needed, lend service support to additional customer locations.

Complete required Finesse training and follow procedures for accurate parts usage and transaction tracking.

Follow EBARA safety policies, including all mandatory safety training; champion a clean, safe workspace aligned with EBARA and customer safety standards.

Education Associate of Science in Electronics, completion of an accredited basic electronics program, or equivalent hands-on experience.

Experience & Skills Preferred 6–10 years of directly related work experience—ideally in semiconductor, manufacturing, or closely related environments.

Solid mechanical aptitude and familiarity with semiconductor and/or vacuum technology principles.

Proven customer relationship strengths and service-first communication.

Why This Role You’ll be the difference between downtime and output—combining technical depth, hands-on problem solving, and customer-facing impact on some of the most advanced manufacturing tools in the world.
#J-18808-Ljbffr