Customer Success Manager

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Ring Central is a $2 B annual revenue company with double‑digit Annual Recurring Revenue (ARR) and a $93 B market opportunity in UCaaS, Contact Center, and AI‑powered adjacencies. We invest more than $250 M annually to ensure our AI‑enabled technology and platforms meet or exceed customer needs. Ring Sense AI, our proprietary AI solution, is designed to fit business needs, orchestrated to be accurate and precise, and built on the same open‑platform principles we apply to our core software solutions.

We are looking for a Customer Success Manager to serve as the direct support function for some of Ring Central’s most valued, high‑profile customers. This role will be a critical piece of our land‑and‑expand efforts, acting as a point person for larger customers and coordinating internal efforts with acquisition, implementation, technical support, and more. You will be positioned as a subject‑matter expert and an all‑around resource for servicing client needs.

• Develop strong customer relationships and serve as a Ring Central trusted partner.
• Proactively drive adoption across Ring Central’s multi‑product technology stack to ensure customers maximize ROI.
• Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, and engage appropriate resources to handle and elevate issues in a timely manner.
• Mitigate churn risk and protect portfolio MRR growth.
• Maintain and grow monthly recurring revenue for Ring Central’s most valued customers.
• Project management – quarterback internal and external initiatives.
• Act as a sales liaison, build internal relationships to drive growth expansion within the account, and manage partner relationships to better support premium Ring Central customers.
• Partner cross‑functionally with support, professional services, sales, and marketing to create customer success that drives positive satisfaction and account growth.
• Execute and build out an adoption strategy through consistent weekly, bi‑weekly, or quarterly business reviews.

• 3 to 7+ years of direct and verifiable major‑accounts‑level customer success experience.
• Proven track record of exceeding customer satisfaction and adoption goals.
• Driven by personal, team, and company achievement with a commitment to excellence.
• Strong customer‑centric mentality with a blend of technical expertise and sales acumen.
• Strong analytical, problem‑solving, and dot‑connecting skills with rapid, accurate situational awareness.
• Enterprise‑ready, solution‑oriented mindset to understand and solve complex customer issues.
• Experience interacting with and influencing C‑level executives.
• Excellent written and verbal communication skills and situational best practices.
• Excellent presentation skills for audiences from small to large.
• Ability to lead, manage, or influence both internal Ring Central resources and customer resources to achieve successful outcomes.
• Experience with VoIP technology, Contact Center technology, and terminology including SIP, RTP, QoS, COS, and codecs preferred.
• Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, routers, firewalls, switches, PBX deployment, TCP/IP (IPv4) preferred.
• BS or equivalent education and relevant experience.

• Comprehensive medical, dental, vision, disability, life insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSAs), and commuter benefits.
• 401(k) match and ESPP.
• Paid time off and paid sick leave.
• Wellness programs, including 1:1 coaching and meditation guidance.
• Paid parental and pregnancy leave with new‑parent gift boxes.
• Family‑forming benefits (IVF, preservation, adoption, etc.).
• Emergency backup care (child/adult/pets).
• Parental support for children with developmental and learning disabilities.
• Pet insurance.
• Employee Assistance Program (EAP) with 24/7 counseling sessions.
• Free legal services for advice, document creation, and estate planning.
• Employee bonus referral program.
• Student loan refinancing assistance.
• Employee perks and discounts program.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Software Development

Salt Lake City, UT – Compensation range: $70,700 to $113,000 (depending on location, skills, and experience) with eligibility for variable pay, equity, and benefits.

Ring Central is an equal‑opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during the application and interview process. If you require such accommodations, please click the following link to learn more about how we can assist you.