Customer Success Manager

CT Land & Home is a leading real estate company that specializes in buying, selling, and managing properties in Connecticut. Our team is dedicated to providing exceptional customer service and creating long-lasting relationships with our clients.

We are seeking a highly motivated and experienced Customer Success Manager to join our team. The ideal candidate will have a strong background in customer service and a passion for building and maintaining relationships with clients. As a Customer Success Manager, you will be responsible for ensuring our clients have a positive experience with our company from start to finish.

• Serve as the main point of contact for our clients and provide exceptional customer service throughout their journey with our company.
• Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction with our services.
• Proactively identify and address any issues or concerns that may arise, and work with the appropriate teams to find solutions.
• Collaborate with our sales and marketing teams to identify opportunities for upselling and cross-selling our services to existing clients.
• Monitor and analyze customer data to identify trends and make recommendations for improving the customer experience.
• Conduct regular check-ins with clients to gather feedback and ensure their expectations are being met.
• Create and maintain customer success metrics and reports to track progress and identify areas for improvement.
• Collaborate with other departments to continuously improve processes and procedures to enhance the customer experience.

• Bachelor's degree in Business Administration or related field.
• Minimum of 3 years of experience in a customer-facing role, preferably in the real estate industry.
• Excellent communication and interpersonal skills.