Customer Success Manager - AI Search​/Chat​/Voice Government - Series

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Bravado represents a privately-held Local Government SaaS startup that provides AI Search, AI Chat, and Voice AI for municipalities across the country, providing millions of citizens with critical services 24/7.

This 40-employee, Series A company ($28 million in total funding), recently named a 2025 Gov Tech 100 company, is hiring a Customer Success Manager to lead client implementation and ongoing relationship management across its diverse client base.

You’ll manage onboarding and enablement for new accounts ranging from municipalities to counties and state agencies and serve as the strategic partner for driving value from our AI and CRM products. This is a remote role based in Florida and requires 15–25% travel.

Solution

Our client is a civic technology company that offers AI-powered solutions to enhance local government operations and constituent engagement.

Its platform includes tools like CRM & Workflows, AI Search & Chat, and Voice

AI, designed to automate administrative tasks, streamline communication, and provide residents with 24/7 access to services.

By digitizing processes and reducing manual workloads, we help municipalities improve efficiency and service delivery.

Role

* Individual contributor role, working remotely from Florida, with 15–25% travel to customer sites.

* Base compensation expected to be in the $100K–$120K range, with benefits including healthcare, remote flexibility, and equity opportunities.

* You’ll own client onboarding, training, implementation timelines, and long-term success metrics.

* Top candidates have 3+ years of experience in Customer Success or Account Management roles in B2B SaaS or Gov Tech.

* Must have strong project management skills and experience with government or public sector accounts.

* Ability to interface comfortably with both individual contributors and C-level stakeholders in government settings.

Culture

* CEO Parth Shah was named to the 'Who’s Who in Emerging Tech' by City&State New York.

* One county chief says, “the AI chatbot has transformed how we serve residents … using multiple languages has been a game-changer.”

* Lead investor 13 Ventures has backed 28 exits and continues to support our long-term vision.

* This is a mission-driven environment where the work directly impacts how governments serve their people.

Official Job Description

We are seeking a dynamic and proactive Customer Success Manager to join our team and spearhead client implementation and relationship management in the Florida area.

As a Customer Success Manager (CSM), you will be the primary point of contact for implementing and maintaining both our higher touch CRM/Workflows product and our higher volume AI search product, with your customers ranging in size from towns of a few thousand residents, counties of a few hundred thousand, and State agencies.

Responsibilities

• Client Relationship Management: Serve as the main liaison with our clients in Florida and surrounding states. Build strong, lasting relationships with key stakeholders across various departments within client organizations.
• Implementation: Lead the implementation process for new clients, ensuring a smooth transition to our platform. Collaborate with internal teams to customize solutions to meet client needs and requirements.
• Training and Onboarding: Conduct training sessions and provide onboarding support to ensure clients are proficient in utilizing our platform effectively.
• Account Maintenance: Proactively monitor client accounts, identify areas for improvement, and provide strategic recommendations to optimize their use of our solutions.
• Issue Resolution: Act as a problem-solver and troubleshooter for client issues or concerns, escalating when necessary to ensure timely resolution.
• Project Management: Develop and execute structured, time-based plans for client projects, coordinating with internal teams to meet project milestones and…