Tier 1​/UCaSS Technician

Overview

Join RyTel Hosted as a Tier 1/2 VoIP Technician in our 24/7/365 Network Operations Center (NOC). This position is perfect for individuals eager to build a career in telecommunications and network operations. As the first line of technical support, you’ll help maintain and troubleshoot RyTel’s voice, AI, text, fax, IP phones, and data services.

This role involves active communication with customers, on-site technicians, and carrier service providers while collaborating with Tier 2 and Tier 3 Technicians to resolve VoIP and related network issues. You will be responsible for monitoring trouble tickets, email, and phone systems for signs of trouble and taking action to ensure seamless service for customers. This is an in-office position with occasional local and rare out-of-state travel.

• Monitor network devices, interfaces, and trouble tickets while responding to support calls.
• Identify and address customer network issues impacting VoIP and other services.
• Communicate with carriers and vendors to manage trouble tickets and dispatches.
• Handle incoming calls and emails related to service issues or configuration changes.
• Configure, install, and maintain communication equipment for customer setups.
• Train customers on using the RyTel online portal.
• Proactively learn and adopt new communication technologies and equipment.
• Foster positive customer relationships to drive service growth and satisfaction.
• Support team improvements and participate in remote on-call support on alternate weekends as needed.
• Perform additional duties as assigned.

• Passion for learning and developing technical skills.
• Basic knowledge of networking technologies, including routers, switches, TCP/IP, Ethernet, VoIP, and IP phones.
• Strong multitasking and problem-solving abilities with attention to detail.
• A team player who can also work independently to complete tasks.

• Collaborative Environment
  :
  Be part of a supportive team committed to achieving shared goals.
• Growth Opportunities
  :
  Work in a dynamic, growing company where your contributions make an impact.
• Innovative Solutions
  :
  Help provide best-in-class technology experiences to customers nationwide.

• Customer-Obsessed
  :
  Dedicated to delivering exceptional customer experiences.
• One Team
  :
  Committed to collaboration and mutual success.
• Do the Right Thing
  :
  Acting with integrity in every decision and interaction.

Based in Salt Lake City, UT, RyTel is a full-service provider of hosted PBX, VoIP, SMS, fax, and unified communication solutions for small to enterprise-level businesses. Learn more about us at

Location

RyTel Hosted

4179 S Riverboat Rd. #150 Taylorsville, UT

Contact:

RyTel Hosted is an equal opportunity employer.