Senior Scrum Master

Job Summary

The Senior Scrum Master enables assigned Scrum Teams to improve their effectiveness, self-management, and ability to deliver valuable, high-quality product increments. The role serves as an internal team coach, facilitator, and change agent who helps teams, Product Owners, and organizational partners apply Scrum effectively, strengthen empirical ways of working, and continuously improve delivery outcomes. The Senior Scrum Master works across team and organizational boundaries to identify and address impediments, improve flow, strengthen collaboration, and promote transparency, inspection, and adaptation.

The role supports alignment between product priorities and team delivery while helping create the conditions in which teams can operate with increasing autonomy, accountability, and effectiveness.

• Ensure Scrum is understood and effectively applied while helping Scrum Teams continuously improve how they use the framework.
• Coach Scrum Teams toward greater self-management, cross-functionality, collaboration, and collective accountability.
• Ensure Scrum events are purposeful, effective, and produce their intended outcomes; facilitate when appropriate while building the team's capability to facilitate and self-manage.
• Coach Product Owners in effective Product Backlog management, Product Goal clarity, backlog ordering, refinement, stakeholder collaboration, and value-focused decision-making.
• Help teams establish meaningful Sprint Goals and maintain focus on delivering usable, high-quality Increments that meet the Definition of Done.
• Coach teams in effective refinement, story slicing, acceptance criteria, forecasting, flow management, and sustainable delivery practices.
• Identify systemic impediments and cause their removal by working with teams, leaders, stakeholders, and other organizational functions.
• Surface and help address cross-team dependencies, organizational constraints, decision delays, excessive work in process, and other conditions that impede flow.
• Foster continuous improvement through effective Retrospectives, empirical inspection, experimentation, and follow-through on improvement actions.
• Help teams and leaders use delivery, flow, quality, and predictability signals to identify trends, understand system behavior, and inform improvement decisions.
• Promote transparency and responsible use of metrics as diagnostic and learning signals rather than measures of individual or team performance.
• Facilitate constructive conflict, strengthen psychological safety, and support healthy working relationships within and across teams.
• Support alignment between Product Goals, Sprint Goals, Product Backlog priorities, and broader business outcomes while preserving appropriate team decision-making authority.
• Partner with other Scrum Masters, Product Owners, engineering leaders, and organizational stakeholders to improve cross-team coordination and the effectiveness of the broader delivery system.
• Mentor and support less-experienced Scrum Masters and contribute to shared Scrum practices, Communities of Practice, and organizational learning.
• Champion Agile values, Scrum principles, empiricism, and continuous improvement throughout the organization.
• Support organizational change efforts that improve product delivery, reduce systemic friction, and enable greater aligned autonomy.

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements:
Less than 25%

Minimum:

• 4 Year/Bachelor's Degree in Business or similar degree

Minimum Years of

Experience:

• 7 years relevant skills and leadership experience preferred