Repair Technician

Senior Pharmaceutical Recruiter at Unicon Pharma Inc

This position will need to understand and demonstrate the ability to perform activities necessary for Infusion Pump Service operations, including repair, refurbishment, out of box failures analysis and complaint investigations. In addition, this position may be responsible for training new employees on key aspects of the Service process, including PCI (Product Complaint Investigation) analysis, device history investigation, and true root cause analysis to component level if required.

Also responsible for documenting the required aspects of Infusion Pump PCI, repair, refurbishment, rework, and labor and material tracking jobs. This person must be proficient with the device tracking system (Oracle) so that the complaints are addressed, and all results are technically accurate and include required elements ensuring that the analysis/repair activity is properly recorded.

• Will perform routine and complex work related to the repair, rework, refurbishment or upgrades of medical devices.
• Troubleshoot and analyze customer device returns to problem solve root cause issues.
• Comply with all the requirements in the Quality and Operational procedures in their area of responsibility to meet the requirements of all applicable Quality System Regulations (i.e. cGMP compliance).
• Perform Level 0 and Level 1 PCI investigations on a regular basis, working as necessary with Senior Technicians, QA, Customer Service and Global Complaint Management teams as necessary.

• Demonstrate initiative and good teamwork skills
• Proficient with cGMP, process, and product knowledge
• Good verbal and written communication skills
• Ability to edit written process documentation as necessary
• Proven analytical thinking and problem-solving skills
• Quality and results oriented

• High School diploma or GED equivalent
• A.S. degree in a technical discipline preferred, or equivalent experience
• 1-3 yrs of industry experience in a high-tech manufacturing, service repair or related environment

Associate

Contract

Manufacturing

Medical Equipment Manufacturing