Assistant Manager, Store , Taylorville, IL

About Ace Retail Group

Ace Retail Group (ARG) is a division of Ace Hardware Corporation and operates over 250 neighborhood stores across the United States, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company and Breed & Company. ARG is headquartered in Lenexa, KS and Farmington Hills, MI, and is committed to the Core Values of Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

The Assistant Manager, Operations is responsible for managing overall store operations and achieving company goals and directives.

• Provide positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers upon entering and throughout the store.
• Thank customers when finished and upon leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers and associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints and work to resolve issues with the customer’s best interest in mind.
• Possess excellent product knowledge and knowledge of store layout and product locations.

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the overall operations of the entire store.
• Responsible for opening and closing the store.
• Assist with implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with GM and Assistant Manager–Merchandising on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues to the appropriate Store Support Center department with GM approval.
• Assist with special projects within the district as directed by the District Manager.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits and reports.
• Manage and direct preventative maintenance and repairs to maximize and protect physical assets.
• Visit competition to remain familiar with industry practices.
• Perform all other duties as assigned.

• Assist with safe and efficient forklift operations and receiving.
• Ensure receiving, checking in and stocking of merchandise adheres to best practices and SOP.
• Maintain back stock levels.
• Ensure cycle counts and negative on-hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Ensure all signage is current.
• Maintain a clean and orderly sales floor, including end caps and promotional merchandising.

• Assist in training all associates.
• Actively recruit and promote advancement of Westlake Ace associates.
• Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with GM approval.

• Manage all aspects of store operations in the absence of the GM.
• Lead by example and be approachable by all associates and customers.
• Participate in store meetings.
• Communicate merchandising, cost control or sales ideas to the GM for follow up.
• Prepare and challenge yourself for future advancement.

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful.
• EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, continuously improve and inspire others by giving the team our very best.
• LOVE – Love the people, the work and the results.
• INTEGRITY – For Ace to win, we need to be able to trust each other. Trust requires honesty, reliability, caring, high character and unquestioned ethics.
• GRATITUDE – We recognize…