Auto Glass Office Lead

Overview

Location: Tea, SD Employment Type: Full-Time Compensation: Competitive hourly pay + bonuses (DOE)

We’re a busy, customer-focused glass company that prides itself on fast service, clear communication, and a smooth experience from the first phone call to the final install. As we grow, we’re looking for a reliable, organized, and sales-minded Office Lead to keep our automotive glass department running efficiently.

This role is the heartbeat of our shop. You’ll be the first point of contact for customers, the person who schedules jobs, orders glass, coordinates with technicians, and keeps the workflow moving. If you’re someone who enjoys multitasking, talking with customers, and keeping operations organized, this is a great fit.

• Answer incoming calls and provide friendly, knowledgeable customer service
• Sell auto glass services over the phone and convert leads into scheduled jobs
• Book appointments, manage the daily schedule, and coordinate with technicians
• Order auto glass and materials from suppliers
• Track inventory and ensure parts arrive on time
• Prepare work orders and maintain accurate records
• Map mobile technicians' route for daily jobs
• Handle billing, payments, and basic office administration
• Communicate with insurance companies when needed
• Maintain a clean, organized, and professional front office environment

• Experience in customer service, office administration, or dispatching
• Strong phone communication and sales skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic knowledge of auto glass or automotive services is a plus (but not required)
• Comfortable using scheduling software and basic computer tools
• Reliable, self-motivated, and able to work independently

• Competitive pay
• Health benefits
• Paid time off and holidays
• A supportive team and a stable, growing company
• Opportunities to take on more responsibility as the business expands

Send your resume to or stop by our shop to apply in person. We’re excited to bring on someone who can help keep our operation running smoothly and our customers happy.