Account Representative

Interstate Waste Services seeks an Inside Account Representative to support customers in our waste and recycling operations. In this customer service and support role, you'll manage inbound calls and email inquiries, provide pricing and service information, create and update customer accounts, process service changes, and resolve billing or service issues. You will work closely with sales, dispatch, and operations teams to ensure timely, reliable service.

Ideal candidates are detail-oriented, comfortable with CRM systems, and committed to safety, environmental stewardship, and delivering an outstanding customer experience.

Responsibilities

• Handle inbound calls and emails from residential, commercial, and industrial customers
• Provide accurate information on services, pricing, and schedules
• Set up and maintain customer accounts in CRM and billing systems
• Process service starts, stops, changes, and work orders
• Resolve billing, service, and missed-pickup issues professionally
• Coordinate with sales, dispatch, and operations to ensure on-time service
• Document all customer interactions and follow up as needed
• Support contract renewals, upselling, and retention initiatives
• Adhere to all safety, compliance, and data privacy standards
• Contribute to a team-oriented, customer-driven culture

Required Skills

• Customer service
• Account management
• CRM software (e.g., Salesforce or similar)
• Billing and invoicing systems
• Data entry and accuracy
• Call handling and phone etiquette
• Conflict resolution and de-escalation
• Microsoft Excel
• Microsoft Word
• Time management and multitasking