Technical Trainer

Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are looking for a Technical Trainer to join our Operations team in our ATL Office. As a Technical Trainer, you will deliver comprehensive technical training programs for UVeye Field Service Engineers, ranging from beginner to advanced levels. The role includes coordinating logistics for training sessions, tracking performance metrics, and ensuring smooth course delivery. As a Course Content Owner, you will develop and update training materials in collaboration with various teams to keep the content current with product advancements.

A day in the life and how you'll make an impact:

Training Delivery & Instruction

* Conduct technical training programs for Field Service Engineers across beginner to advanced skill levels to installation and customer support teams.

* Deliver both in-person and virtual training sessions

* Serve as the technical escalation point for advanced troubleshooting scenarios during training

* Facilitate certification programs

* Provide post-training support

Content Development & Management

* Create, update, and maintain training materials including slides, manuals, and SOPs

* Collaborate with R&D, Product, and Operations teams to ensure content reflects latest product advancements

* Maintain version control of all training documents and establish workflow processes for updates

* Manage communication for centralized SOP updates

Standard Operating Procedure (SOP) Development & Maintenance

* Create and maintain comprehensive SOPs for all Field Service Engineer procedures and protocols

* Develop core training SOPs including FSE Certification Process, Diagnostic Procedures, Customer Interaction Guidelines, and Safety Protocols

* Maintain system SOPs covering UVeye, Troubleshooting Decision Trees, Maintenance Procedures, and Integration Protocols

* Conduct regular SOP reviews on scheduled intervals (monthly, bi-monthly, quarterly, and annually based on document type)

* Manage SOP version control and ensure all field personnel have access to current procedures

* Document lessons learned and integrate improvements into existing SOPs

* Generate weekly SOP business impact reports communicating updates, changes, and operational improvements

Training Coordination & Operations

* Schedule and coordinate all training sessions using structured roster management

* Manage training logistics including venue setup, equipment coordination, and materials distribution

* Track attendance, performance metrics, and certification status for all trainees

* Maintain detailed training calendars, rosters, and employee progress records

* Coordinate travel logistics and manage training sites across multiple locations

Beta Testing & New Product Introduction (NPI)

* Lead beta testing initiatives for new hardware and software releases

* Validate product performance in collaboration with R&D teams

* Resolve technical issues during product development phases

* Support smooth product launches by developing training materials for new products

* Document lessons learned and integrate feedback into training programs

Performance Monitoring & Continuous Improvement

* Conduct monthly training effectiveness assessments and quarterly skill evaluations

* Implement structured "Plan, Execute, Debrief" methodology for all training initiatives

* Generate weekly business impact reports on SOP updates and training outcomes

* Maintain performance metrics including…