Technical Training & Enablement Manager

Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are looking for a Senior Technical Training & Enablement Manager to join our Operations team at our NJ Office. In this pivotal role, you will architect and build UVeye's Technical Academy from the ground up, creating a scalable "University of Knowledge" for our Field Service Engineers (FSEs). You will be responsible for the end-to-end strategy, design, and delivery of comprehensive technical training programs, ranging from beginner to advanced levels.

As a Course Content Owner and Learning Architect, you will ensure our global field teams are equipped with the expertise needed to support our cutting-edge technology and maintain high system uptime.

A day in the life and how you'll make an impact:

• Architect, implement, and manage a comprehensive technical training infrastructure (The UVeye Academy) for Field Service Engineers and customer support teams.
• Develop, maintain, and continuously improve high-quality training materials, including technical manuals, interactive slides, and instructional videos.
• Design and implement standardized certification programs (Level 1, 2, and
  3) to ensure consistent skill growth and field excellence.
• Establish and manage comprehensive SOPs for all field operations, ensuring they are accurate, accessible, and up-to-date with product advancements.
• Deliver engaging technical training sessions, both in-person and virtually, using modern instructional design methodologies.
• Serve as the primary technical escalation point and mentor for advanced troubleshooting scenarios during training cycles.
• Coordinate all training logistics, including scheduling, venues, equipment management, and travel across multiple locations.
• Partner cross-functionally with R&D, Product, and Engineering teams to integrate new product updates and beta-testing feedback into the curriculum.
• Monitor training effectiveness through structured evaluations, tracking performance metrics such as "Time-to-Autonomy" and certification rates.
• Leverage Learning Management Systems (LMS) to track progress, document technical knowledge, and generate reports on program impact and ROI.
• Capture "lessons learned" from the field and translate them into scalable best practices and updated training modules.

Requirements

• 5+ years of experience as a Technical Training Manager or Technical Enablement Lead in a multidisciplinary hardware/software company.
• Bachelor's degree in Engineering (Systems, Mechanical, Electrical, or Computer Science) or a related technical field.
• Proven experience in building training programs or technical academies from scratch, including curriculum development and certification paths.
• Strong expertise in developing SOPs, technical documentation, and instructional materials for complex systems.
• Familiarity with Learning Management Systems (LMS) and modern training technologies.
• Advanced troubleshooting and diagnostic skills for complex multidisciplinary technical systems.
• Exceptional presentation and communication skills, with the ability to simplify complex engineering concepts for diverse audiences.
• An independent, "hands-on" leader who can drive projects from inception to full-scale completion.
• Strong analytical thinking and task management skills, with high attention to detail.
• Willingness to travel >30% of the time, including occasional extended travel for multi-day training sessions.
• Ability to transport and set up…