Assistant Manager

Goodwill employees are expected to represent the highest standards of behavior and job performance by:
1) acting with honesty and integrity;
2) ensuring that all business activities are transparent and ethical; and
3) achieving goals in alignment with Goodwill’s Mission, Vision and Values.

MISSION:
Goodwill’s mission is to provide work opportunities and skills development to people with barriers to employment.

VISION:
Every person in Kern, Kings, and southern Tulare counties has the opportunity to achieve his/her fullest potential through the power of work.

VALUES:
Accountability ~ Integrity ~ Dignity ~ Diversity & Inclusion ~ Ingenuity ~ Opportunity

POSITION SUMMARY:

The Assistant Store Manager is responsible to oversee the daily operations of the store in support of the Retail Store Manager, assist with the planning and monitoring of product inventory, purchasing and sales. Work closely with Retail Store Manager to coordinate and determine the most cost-effective marketing and assemble the best possible sales team. Serve as a positive role model by providing training and maintaining the skills and safety of current staff.

The expectation of this position is to achieve organizational, team and personal goals in alignment with our Strategic Vision Priorities and through living out our organizational Values.

Standards of Performance and Conduct (each is an essential function):

Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.

Work collaboratively with management and staff to achieve overall organizational goals.

Consistently maintain acceptable level of productivity, ensuring financial services and accounting functions are completed accurately and timely.

Punctual and regular in attendance, understanding that time away from work is approved and taken in accordance with established policies.

Perform duties in a manner that promotes a team concept and reflects Goodwill’s mission, philosophy, and core values of accountability, integrity, dignity, diversity, ingenuity, excellence, opportunity and responsibility.

Work in accordance with Goodwill policies, procedures and generally accepted business practices.

Promote a favorable image and works cooperatively with all organization employees, participants, customers and other persons contacted during the course of performing duties.

Maintain strict confidentiality in all aspects of work; comply with privacy and confidentiality policies.

Attend required safety training and participate in safety drills and exercises.

Safeguard company property, including donated goods.

Essential Duties and Responsibilities include the following:
Other duties may be assigned.

Assist in responsibilities to maximize production and sales from store operations while maintaining accurate records of store sales, production and donations, while controlling expenditures of supplies and utilities.

Timely and accurate processing of incident reports for HR, Safety, WC, and Loss Prevention, closing reports, production reports, employee logs and all other necessary reports as necessary; generally, to be completed within one hour.

Assist in supervising all staff and store activities in an orderly and professional manner as to ensure maximum customer satisfaction and to provide maximum security and protection of donated merchandise.

Assist in supervising all store activities in an orderly and professional manner as to ensure maximum customer satisfaction and to provide maximum service to employees and security and protection of donated merchandise.

Fulfill and supervise production functions such as: store opening and closing processes, tracking and documentation of production goals, auditing of employee work efforts, and other production areas.

Serve as a working manager by assisting to back-fill production and sales efforts when shore staffed.

Assist in maximizing sales to customers and creating a pleasant atmosphere for all donors and customer.

Address customer needs by immediately resolving conflict and inspiring long-term customer relationships.

Serve as a positive role model by providing training and maintaining the skills and safety of current staff.

Assist in…