Guest Service Assistant Nights - Shifnal

Guest Service Assistant Nights – Shifnal

Set on the edge of the market town of Shifnal (Park House Hotel).

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.

• Provide excellent overnight guest service and support other departments.
• Ensure all night processes for the Front Office are complete.
• Conduct security checks and walk of the hotel.
• Prepare the hotel for guests in the morning.
• Assist with overnight administrative tasks.
• Report to Guest Service Manager – Nights and work closely with the entire hotel team.

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem‑solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a hotel or customer‑facing role.

• £30 BB per night colleague rate
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same‑day online GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations