Hotel Administrative Assistant - Requisition

General Summary

The Hotel Administrative Assistant provides administrative support to the department.

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

• Liaison with directors, managers and supervisors within the organization as well as outside corporations.
• Typing all correspondence and memos in appropriate form.
• Maintaining an accurate, up-to-date, confidential filing system for all correspondence.
• Accept record and disseminate messages and interdepartmental information. Answer the phone and resolve issues or direct calls to appropriate destination for action; responding to requests and inquiries when and where necessary.
• Participates and take minutes for weekly communication meetings and any other meetings as directed.
• Prepare a variety of operational reports for management review.
• Prepare a variety of letters, memoranda and reports.
• Maintain departmental supplies and inventories.
• Researches products and amenities for Hotel.
• Other duties as assigned.

This position does not have supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

A High school diploma or general education degree (GED); and three years’ experience or equivalent combination of education and experience is preferred to successfully perform this job.

This position requires the ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. This position also requires the ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Furthermore, this position also requires the ability to write speeches and articles for publication that conform to prescribed style and format, as well as, the ability to effectively present information to top management, public groups, and/or boards of directors.

This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. This position also requires the ability to apply concepts of basic algebra.

This position requires the ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must qualify to obtain and maintain a class “A” gaming license.

• Strong computer experience in Word, Excel, Windows, Kronos, Stratton Warren, etc.
• Ability to communicate effectively in English, both verbally and written, in a professional, business like manner.
• Ability to work skillfully and tactfully with suppliers, to ensure adequate and timely response to operational purchasing needs.
• Ability to draft correspondence, memoranda etc., for the department head's signature with minimal instruction and/or notes.
• Must be flexible and willing to work nights, weekends, and holidays.