Automotive Service Advisor​/Writer

Description

The Pedder Automotive Group was founded in 2008 by David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

We pride ourselves in having a great work environment that translates to a great customer service experience.

Our culture is anchored on three (3) basic principles – Pride, Respect, and Execute. As a leader and innovator in the industry, we are not only the best at what we do, we make sure that every employee feels that they belong, because after all, we are family.

The Service Advisor role is highly customer-centric and is responsible for selling, identifying and documenting service, maintenance, and repair service for customers.

• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore the vehicle to the condition specified by the customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Meets and exceeds dealership's standards for repair and order production while ensuring high CSI ratings

• Automotive Repair / Service Advising experience
• Ability to work independently and be self-motivated
• Take-charge customer focused attitude focused on outcomes and high satisfaction
• Strong organization skills, able to multitask, and can manage time to meet frequently changing deadlines in a fast-paced environment