Pool Supervisor; Seasonal - Requisition

General Summary

The Pool Supervisor is responsible for supervision of the pool facilities and staff. Ensure guest satisfaction by maintaining a clean and safe facility as well as informing the guests of emergency fire exits and procedures. Display lifeguard skills and ensuring pool safety regulations are adhered to at all times.

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards and Core Values established by Pechanga Resort and Casino.

• Greet all guests in courteous manner in accordance with department operating standards.
• Responsible for assigned shift, assisting in overall management.
• Ensure all operational procedure, checklists and work instructions are carried out to a high standard.
• Ensure a high standard of cleanliness and hygiene at all times throughout the shift.
• Supervise the pool area, assist swimmers in difficulty, undertake any necessary life saving first aid as needed.
• Maintain all qualifications and certifications of all pool team members current. Attend regular training sessions and all other training as deemed appropriate by the Pool Management.
• Plan, develop and coordinate pool related activities.
• Check daily the state of the facilities and equipment and record and create work orders for any repairs needed.
• Ensure that First Aid equipment is available and usable.
• Ensure compliance with health, safety and sanitation requirements.
• Inspect, monitor and maintain facilities for cleanliness; performs general pool cleaning and maintenance duties.
• Respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures.
• Communicate effectively both verbally and in writing to provide clear direction to staff. Observe staff performance and create a work environment that fosters the professional development and growth of employees. Monitor workload and make staffing recommendations accordingly.
• Listen and respond to guest inquiries in a positive and articulate manner. Answer questions and offer assistance by providing accurate information on any services relating to pool operations.
• Respond to guest requests for information about the services of the resort.
• Maintain appropriate staffing levels to ensure seamless pool operations. In addition, pool supervisors must determine work assignments for their team members.
• Assist with recruitment, screening and training of new team members.
• Manage employees and team performance; provide new employee orientation; train or provide adequate training for employees; coach, counsel and motivate employees; investigate complaints or performance concerns; implement disciplinary action as needed in consultation with appointment authority and Human Resources.
• Evaluate, provide performance review of team members.
• Manage and ensure effective employee/labor relations; create an ethical, non-discriminatory and safe work environment; establish effective communication lines/methods; identify and solve employee problems; manage conflict, respond to grievances.
• Being alert, and using logical thinking to assess a situation where life and safety may be at risk.
• Acts as the pool’s goodwill ambassador to all.
• Check stocks of supplies and order replenishment; control their use and security.
• Comply with Hotel policies and procedures as well as all departmental service guarantees.
• Maintain a professional demeanor and a great attitude.
• Attend and participate in staff / pre-shifts meetings.
• Perform all tasks accurately and in a timely manner.
• Perform other job duties as assigned by management.

The Pool Supervisor has supervisory responsibilities including departmental interviewing, hiring, training, performance review, corrective action, and team member relation issues.

A High school diploma or general education degree (GED); and one year of related experience working in a pool/resort setting and/or swim instructor training; or equivalent combination of education and experience is preferred to successfully perform this job.

This position requires the…