OSP Coordinator​/Specialist III

Position Summary

The Coordinator / Specialist Support III is responsible for coordinating and administering work order activities within the COE/OSP Support Centers to ensure projects progress efficiently from planning through completion. This role serves as a central point of coordination between Planning, Engineering, Drafting, vendors, and internal stakeholders, ensuring work orders are accurately scheduled, tracked, reconciled, and closed.

• Coordinate work order administration activities, including scheduling, tracking, reconciliation, and closeout.
• Monitor project milestones and ensure work orders progress according to established timelines.
• Coordinate material procurement and staging to support project execution.
• Serve as the primary liaison between Planning, Engineering, Drafting, vendors, and other cross‑functional teams.
• Coordinate workflow across OSP Planning, Engineering, Drafting, and Construction teams to ensure projects remain on schedule.
• Assign work, monitor workflow, and ensure quality standards are met.
• Track project progress and provide regular status updates and reporting to leadership.
• Identify, troubleshoot, and resolve work order or project issues while escalating risks as appropriate.
• Support vendors throughout the project lifecycle to ensure timely and successful completion of assigned work.
• Maintain accurate documentation and records within multiple business systems.
• Assist with process documentation, workflow improvements, and operational efficiency initiatives.
• Develop reports, dashboards, and metrics to monitor project performance and support management decision‑making.
• Perform additional duties and special projects as assigned.

• Experience supporting OSP (Outside Plant) Engineering operations is required.
• Experience coordinating OSP engineering workflows, work orders, or telecommunications projects.
• Experience supporting Ziply Fiber projects is highly preferred.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Working knowledge of SharePoint.
• Strong understanding of OSP engineering processes, work order management, and project coordination.
• Ability to coordinate multiple projects while meeting deadlines in a fast‑paced environment.
• Experience documenting business processes and driving continuous process improvement.
• Strong analytical, organizational, and problem‑solving skills.
• Proven ability to build collaborative relationships across engineering, planning, drafting, construction, vendors, and leadership teams.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently with minimal supervision.
• Demonstrated conflict resolution and issue resolution skills.
• Ability to quickly learn new systems and applications.
• Excellent time management skills with the ability to prioritize competing demands.

• Experience with in the telecommunications industry supporting fiber network deployment.
• Experience with work order management systems and project tracking tools.
• Experience coordinating cross‑functional engineering teams in a high‑volume environment.
• Familiarity with engineering and GIS platforms such as IQGeo, ArcGIS, AutoCAD, Spatial Net, or similar systems is a plus.
• Associate’s or Bachelor's degree in Business Administration, Telecommunications, Engineering Technology, Project Management, or a related field preferred.