Member Service Representative; Part-Time - North Temecula

Member Service Representative (Part-Time) - North Temecula

Temecula, CA, United States (On-site)

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts;
Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

The position is eligible for the Talent Quest employee referral program.

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem‑solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high‑production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
  
  Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired

Qualifications:

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Available Monday - Saturday, hours based on business needs. Part‑time hours are typically 20‑25+ hours a week; training may require longer hours.

39826 Winchester Rd, Temecula, California 92591. This position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Candidates who complete an application will receive an online assessment. Please complete it promptly. If you encounter technical issues, contact Infor assessment support.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance to complete the online application (or during any stage of the hiring process), contact Navy Federal's Medical Accommodations team at medical accommodations or by calling  This team cannot provide information on job postings or application status.

• Job Identification 28853
• Job Category Branch Operations
• Posting Date 02/24/2026, 12:52 PM
• Apply Before 03/04/2026, 04:59 AM
• Degree Level No Formal Education
• Job Schedule Part time
• Job Shift Shift Work
• Targeted Salary Range $22.26 - $25.87 hourly