Wine Club Coordinator

Part-Time Opportunity in Temecula Wine Country!

Part-Time

Schedule:

Monday–Friday | 9:30am–1:30pm

Looking for a rewarding and engaging hospitality role with a daytime schedule? Join our team in the heart of Temecula Wine Country and help support our Wine Club operations while creating exceptional experiences for our members and guests!

Ponte Family Estate Winery opened in 2003 in the heart of Temecula Wine Country. We’ve been farming our vineyards since 1984 and proudly produce over 20 estate-grown varietals within our certified sustainable facilities.

Located next to Ponte Vineyard Inn, our property is surrounded by vineyards, rolling hills, and scenic wine country views. Guests visit us to relax, enjoy exceptional wine and food, and escape from the stress of everyday life.

We’ve become known for delivering outstanding hospitality, and our team plays an important role in creating unforgettable guest experiences every day.

This part‑time position focuses on Wine Club support, keeping our members happy, shipping coordination, and guest service. You’ll assist wine club members through phone and email communication while supporting wine shipments, account updates, member retention, and overall Wine Club operations.

If you enjoy staying organized, multitasking, building relationships with guests, and working behind the scenes to create a great member experience, we’d love to meet you.

• $22.00 hourly + commission opportunities!

• Monday–Friday
• 9:30am–1:30pm
• Weekends and holidays required
• Occasional wine club or member events

• Hospitality, wine, retail, administrative, or customer service experience preferred
• 21 years of age or older
• Friendly, professional, and outgoing personality
• Strong communication and multitasking skills
• Comfortable assisting members by phone and email
• Organized and able to thrive in a busy environment
• Basic computer skills including Outlook, Word, Excel, and Commerce7 systems
• Team-oriented mindset with a passion for hospitality and guest service

• Assist members and guests with wine club questions, orders, shipments, and account updates
• Provide responsive and friendly service through phone and email communication
• Update member information including contact details, credit cards, and shipping preferences
• Help support wine club retention through excellent member service and communication
• Welcome new wine club members andassistwith member follow‑up communication
• Support department goals related to member satisfaction, retention, and wine sales
• Assist with wine shipments, order processing, and fulfillment projects
• Process and manage will‑call, hold, and custom wine orders
• Track inventory and assist with wine release coordination
• Support daily shipping operations as needed
• Provide backup support for Wine Club and Shipping team functions

• Occasionally assist during wine club and member events
• Provide support in member tasting areas and the Reserve Room as needed
• Pour wine and assist with member experiences during special events

• Participate in wine club meetings and team initiatives
• Maintain a positive and collaborative team environment
• Perform additional duties as assigned by management

• Understand the Ponte Values, and Service Standards.
• Ensure the safety of guests and associates.
• Follow the environmental standards set by the Company.
• Treat all associates and guests in a respectful manner.
• Exhibit integrity (honesty and truthfulness).
• Perform any other duties as required by your Manager .