Overnight Outdoor Guest Service - Temecula KOA at Vail Lake Resort
Listed on 2026-06-03
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Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
The Temecula/Vail Lake KOA is an outdoor campground destination looking for enthusiastic people to join our outdoor guest service hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service.
If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!
WORKING HOURS
- Full time - 32-40 hours/week
- Thursday - Monday
- Hours scheduled between 9pm - 7am
- Reports to the Guest Service Department Manager
- $19/hour and up depending on experience
RESPONSIBILITIES
• Ensures customers receive a high level of service consistent with our customer service philosophy
• Help to ensure the safety of guest and campground property with attentive observation and action
• Coordinate with Office staff for late guest arrivals
• Coordinate with office staff for problem resolution when available
• Learn and operate Campground Management system
• Communicate with all staff and management using Microsoft Teams
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Welcome after hours guests and complete check in process
• Light custodial work to maintain high standard of cleanliness in all facilities
• Light Pool Maintenance
• Help facilitate the day use pass for mountain bike guests
Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake Resort.
Requirements:• Good customer service and communications skills
• Able to work with others and work independently
• Licensed Driver-able to operate light vehicles safely on and off property
• Professional Appearance and attitude towards guests and fellow team members
• Communicate professionally and patiently
• Be on your feet during shift and able to lift at least 50 lbs.
• Ability to thrive in a fast-paced environment
• General knowledge of maintenance and use of common repair tools
PM21
a-1547
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