Customer Care Coor

Position: Customer Care Coor I
Job Description Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands)
Temecula, CA | Onsite Monday–Friday | 8:00 a.m. – 5:00 p.m.Hourly Pay: $24.00 – $26.00 (based on experience)
Role Purpose The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction.

About MITER Brands MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service for our customers and our team members.

Core Skills (Required)
These are the skills needed to be successful from day one:

Customer Communication:
Ability to communicate clearly, professionally, and empathetically via phone and email

Problem Solving:
Ability to assess customer concerns, determine appropriate next steps, and drive resolution

Organization & Accuracy:
Strong attention to detail when managing requests, documentation, and follow‑upsTime & Priority Management:
Ability to manage multiple requests while meeting deadlines in a fast‑paced environment

Scheduling & Dispatch Coordination:
Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelines

Collaboration:

Ability to work effectively with cross‑functional teams to resolve customer issues

Professional Judgment:
Ability to handle sensitive situations, payments, and customer data responsibly

Transferable & Learnable Skills These skills can be developed with training and on‑the‑job support:

Learning product knowledge related to windows, doors, and warranty processes

Navigating internal systems to track warranty claims, service requests, and payments

Dispatching and scheduling field service technicians across assigned regions

Communicating service timelines and setting clear customer expectations

Prioritizing and adjusting schedules to accommodate urgent or changing service needs

Adapting to shifting priorities while maintaining service quality

What Success Looks Like In this role, success means:

Customer inquiries are resolved accurately and within expected timelines

Warranty claims are validated and processed efficiently

Field technicians are scheduled and dispatched effectively to maximize service efficiency

You are able to successfully manage a high-volume workload without sacrificing quality or customer experience

Customers feel informed, supported, and confident throughout the process

Internal partners receive complete, timely information to support resolution

Service commitments and quality standards are consistently met2–3 years of previous customer service or scheduling/dispatch experience preferred.

Tools & Work Environment High-volume phone and email communication with customers

Internal service, dispatching/scheduling, and payment systems

Cross‑functional collaboration with Field Service, Sales, Leadership, and Engineering Fast‑paced, customer‑focused environment requiring flexibility and professionalism

Education & Experience (Flexible)
High school diploma or equivalent required

Customer service, dispatching, scheduling, or coordination experience preferred

Experience in manufacturing, building materials, construction, or service industries is a plus Experience in windows, millwork, or warranty processes is helpful but not required

Why Join MITER Brands?

Stable weekday schedule

Competitive hourly pay Opportunity to work with trusted, nationally recognized brands

Supportive, team‑oriented environment

Clear career growth opportunities into roles such as Senior Customer Service, Dispatch/Operations, or Inside Sales Hands-on training and development to expand your skills in customer service, operations, and schedulingA role where your work directly impacts customer satisfaction and…