Customer Care Coor

Job Description Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Temecula, CA | Onsite

Monday–Friday | 8:00 – 5:00

Hourly Pay: $ – $ (based on experience)

The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction.

MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the , we are committed to innovation, quality, and delivering exceptional service for our customers and our team members.

• Customer Communication: Ability to communicate clearly, professionally, and empathetically via phone and email

• Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution

• Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑ups

• Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environment

• Scheduling & Dispatch Coordination: Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelines

• Collaboration: Ability to work effectively with cross‑functional teams to resolve customer issues

• Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly

• Learning product knowledge related to windows, doors, and warranty processes

• Navigating internal systems to track warranty claims, service requests, and payments

• Dispatching and scheduling field service technicians across assigned regions

• Communicating service timelines and setting clear customer expectations

• Prioritizing and adjusting schedules to accommodate urgent or changing service needs

• Adapting to shifting priorities while maintaining service quality

• Customer inquiries are resolved accurately and within expected timelines

• Warranty claims are validated and processed efficiently

• Field technicians are scheduled and dispatched effectively to maximize service efficiency

• You are able to successfully manage a high-volume workload without sacrificing quality or customer experience

• Customers feel informed, supported, and confident throughout the process

• Internal partners receive complete, timely information to support resolution

• Service commitments and quality standards are consistently met

2–3 years of previous customer service or scheduling/dispatch experience preferred.

• High-volume phone and email communication with customers

• Internal service,
  dispatching/scheduling
  , and payment systems

• Cross‑functional collaboration with Field Service, Sales, Leadership, and Engineering

• Fast‑paced, customer‑focused environment requiring flexibility and professionalism

• High school diploma or equivalent required

• Customer service,
  dispatching, scheduling, or coordination experience preferred

• Experience in manufacturing, building materials, construction, or service industries is a plus

• Experience in windows, millwork, or warranty processes is helpful but not required

• Stable weekday schedule

• Competitive hourly pay

• Opportunity to work with trusted, nationally recognized brands

• Supportive, team‑oriented environment

• Clear career growth opportunities into roles such as Senior Customer Service, Dispatch/Operations, or Inside Sales

• Hands‑on training and development to expand your skills in customer service, operations, and scheduling

• A role where your work directly impacts customer satisfaction and business success

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At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible…