Customer Care Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.

Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Commander Software BU, part of the Fullsteam organization, provides business management software to Powersports, Marine, Outdoor Powersports, and Golf Cart dealers. The software runs on a Microsoft SQL hosted database. The company was established in 1979 and is based in Costa Mesa, California.

Job Summary:

We are seeking a motivated and dependable bilingual professional to join our team in a full-time Customer Support and Administrative role. This position is ideal for someone who thrives in a fast-paced environment, can manage heavy call volume, and is passionate about providing outstanding customer service. The ideal candidate will assist customers with complex support issues, help with accounting-related tasks, support collections efforts, and work closely with multiple departments to ensure smooth daily operations.

Candidates should possess strong communication and problem-solving skills, maintain a positive and professional attitude, and be fluent in both English and Spanish. A willingness to learn quickly, adapt to changing priorities, and handle challenging situations with professionalism is essential. Basic knowledge of Microsoft Excel and Word is required.

This is a full-time position offering competitive benefits and an opportunity to grow within the company.

Primary Responsibilities:

Handle a high volume of inbound and outbound customer calls professionally and efficiently

Assist customers with complex support issues and provide timely resolutions

Maintain excellent customer service and positive customer relationships

Support accounting functions including data entry, payment processing, account updates, and debt collection.

Assist with collections and follow up on outstanding balances

Communicate clearly and professionally in both English and Spanish Troubleshoot problems and identify effective solutions quickly

Accurately document customer interactions and account activity

Collaborate with team members and other departments to resolve issues

Maintain organized records and ensure attention to detail in daily tasks

Utilize Microsoft Excel and Word for reporting, documentation, and administrative tasks

Adapt quickly to new systems, procedures, and responsibilities

Maintain a positive attitude and professionalism in a fast-paced work environment

Perform additional administrative and customer support duties as assigned

Skills &

Competencies:

Fluent in English and Spanish (written and verbal communication)
Strong customer service and interpersonal skills

Excellent verbal and written communication abilities

Ability to manage heavy call volume in a fast-paced environment

Strong problem-solving and conflict-resolution skills

Ability to handle complex customer support situations professionally

Basic accounting and collections knowledge

Proficient in Microsoft Excel and Microsoft Word Strong organizational and multitasking abilities

Attention to detail and accuracy

Fast learner with the ability to adapt quickly to new systems and processes

Ability to prioritize tasks and manage time effectively

Positive attitude and strong work ethic

Team-oriented with the ability to work independently

Professional phone etiquette and active listening skills

Reliable, dependable, and self-motivated

Ability to maintain confidentiality and professionalism

Critical thinking and decision-making skills

Minimum Qualifications:

High school diploma or equivalent required

Fluent in both English and Spanish Minimum of 1–2 years of customer service or call center…