Shift Lead

Team Lead

Team Leads report to and support the park’s management team by being out in the park providing on-the-spot leadership where needed.

• Be out in the park providing on-the-spot leadership where needed.
• Provide necessary delegation to Team Members so shifts across all departments can run smoothly.
• Jump into any department when extra help is needed (e.g., café, birthday parties, front desk, etc.).
• Execute membership sales at the front desk and seek potential sales opportunities while walking the park or assisting in other departments.
• Help enforce park safety policies and ensure the park is running smoothly.
• Educate other Team Members in the moment about guest safety issues.
• Maintain a clean environment and perform janitorial duties throughout the shift.
• Complete incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Ensure any additional shift duties outlined for that day are complete before leaving.

• 18 years of age or older.
• Demonstrated leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience considered a plus.
• Ability to stand for long periods and lift a minimum of 20 pounds.
• Basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Reliable, coachable, self‑motivated, and organized.

Starts at $18.00/hr and is based on qualifications and experience.

Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.