SPRx Coordinator

The SPRx Care Coordinator I is responsible for the processing and coordination of all SPRx patients. They will verify benefits, obtain authorizations, secure all necessary start of care forms, complete order entry and coordinate with pharmacy staff on shipments. They will also act as a liaison between the patient and the physician’s office to coordinate shipments and place on going orders as needed.

• Answers telephones utilizing appropriate etiquette when speaking with internal and external customers.
• Initiates the intake process gathering relevant data from the referral source required to admit patient to Nufactor services.
• Enters complete referral information into Nufactor system of record including order entry per prescription.
• Performs insurance eligibility and benefits checks to ensure proper coverage for Nufactor services.
• Determines patient’s financial obligation, out of pockets expense and copays. Contacts patients prior to start of services to discuss financial obligations and make arrangements for payments.
• Enters complete referral information into Nufactor system of record, including order entry per prescription.
• Provides on-going patient support services, obtaining patient update, orders, service needs, placing medication orders and coordination of clinical needs.
• Track shipments via , confirm delivery with recipient, follow up as needed and document delivery in Nufactor’s system of record.
• Adhere specifically to all company policies and procedures, federal, state, and compliance requirements /regulations/laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose.
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

• High School diploma or equivalent required.

• Knowledge of medical and pharmacy terminology and calculations, general pharmacy dispensing requirements, including identification of items requiring prescription and valid prescribing data.
• Excellent verbal and written communication skills and the ability to interact effectively with patients, co-workers, and management.
• Ability to work with a high degree of accuracy in an organized, detail-oriented manner with appropriate follow-up when required.
• Ability to communicate effectively and at the appropriate level with healthcare professionals and peers.
• Ability to prioritize work and make decisions independently and effectively, often quickly in response to dynamic patient needs, with limited supervision and direction, except where…