Registration Coordinator

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Regular Full Time Technical RFMG - Single Oak, Temecula, CA, US

Salary Range: $23.00 To $25.00 Hourly

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible.

• Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.
• Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
• Processes patient payments correctly via either credit card or by cash and balance cash drawer daily.
• Schedule, reschedule and confirm patient appointments.
• Work within multiple websites to verify insurances for patient appointments.
• Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
• Manage assigned task lists.
• Work as a team with other co-workers to complete tasks.
• Updates and/or verifies all demographics and necessary paperwork before a patient is seen.
• Endeavors to keep patients on schedule and communicates with the back-office regarding delays.
• Assists ill or distraught patients as necessary.
• Troubleshoots problems or requests of patients.
• Maintains reception area and waiting room area in a neat and orderly condition.
• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
• Any other duties or responsibilities the front office staff may be assigned.

• High school graduate or equivalent (GED).

• Successful completion of a medical front office program or on the job training with an emphasis on customer service.

• Bilingual Spanish is preferred.
• Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Basic office skills such as typing, transferring calls, faxing, etc.
• Organizational and problem-solving skills.
• Ability to work on the computer for long stretches of time.
• Ability to navigate and accurately input within the EMR system.
• Ability to accept supervision and feedback.

We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision),
life and disability options (life, AD&D, voluntary plans),
flexible spending accounts (healthcare and dependent care),
retirement savings with a 401(k) match,
employee referral bonuses
, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being.

Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes.

10-30%

Must be authorized to work in the United States.

Monday-Friday (hours based on business needs)