Reservations Manager - Requisition

Manage Reservations Department (Assistant Manager, Reservations Attendant, Supervisors, Coordinator). Manage PBX Department (PBX Attendant and PBX Lead). Maintain Rate Integrity across all channels of business (In-house quotes, Internet, Group Sales, Travel Agents). Balance mix of business to ensure the division’s profitability. Establish guidelines and procedures for all in PBX & Reservations and others involved with selling rooms. Establish open communication with all departments regarding Room Occupancy and Revenue.

Make decisions to drive the highest revenue (ADW - ADR & Rev Par) for the hotel to maximize revenue opportunities. Assist in establishing marketing plans to increase property visibility. Collaborate with Group Sales to support convention business delivery.

• Four Diamond Service Commitment: All team members will demonstrate a Four Diamond commitment to Customer Service through adherence to the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Responsible for department reports on revenue, trends, forecasting, and production, including budgeting occupancy and revenue projections each fiscal year.

• Conduct weekly Revenue Maximization meetings with key departments. Maximize room revenue through inventory, market mix, and pricing strategies.

• Collaborate with management to set and meet revenue and yield targets.

• Communicate daily rates and pricing changes to staff.

• Ensure room rates are competitive and optimized for maximum return.

• Utilize Revenue Management System effectively.

• Maintain reservations on

• Ensure data accuracy in Operating Systems.

• Oversee E-Commerce channels to maximize room revenue.

• Coordinate with Sales, Player Development, and VIP Services to optimize resources.

• Develop training and growth plans for team members.

• Attend weekly departmental meetings.

• Respond promptly to business inquiries.

• Manage team to ensure efficiency.

• Ensure all services are reported and reflected correctly in the HMS Infor System.

• Use Property Systems: HMS Infor, Delphi, Spa Soft, Open Table, Golf Front Tee.

• Approve revenue adjustments appropriately.

• Ensure revenue recording complies with internal controls and regulatory requirements.

• Perform other duties as assigned.

ACCOUNTABILITY
The Reservations Manager supervises hiring, corrective actions, terminations, team relations, forecasting, and budgeting.

QUALIFICATIONS AND GUIDELINES

• Associate's degree or equivalent required;
Bachelor's preferred.

• Minimum five years’ experience in Front Office/Reservations/Sales/Revenue Management.

• Strong communication skills for analyzing reports, responding to inquiries, and presenting to management.

• Mathematical proficiency in probability, statistics, geometry, and practical applications.

• Ability to interpret technical instructions and handle multiple variables.

• Must hold a Class A Gaming License.

• Proficiency in Windows, Word, Excel; knowledge of safety procedures; compliance with gaming regulations.

• Additional tasks as assigned by management.

DISCLAIMER:
This description outlines the general nature of the work and is not exhaustive of all duties and qualifications.