Assistant Tasting Room Manager

Position: ASSISTANT TASTING ROOM MANAGER
About BOTTAIA Winery

BOTTAIA Winery is located in Temecula Wine Country and is inspired by the traditions of Italian wine, food, and hospitality. Our estate focuses on craft wines, thoughtful design, and an experience that feels elevated yet approachable.

At BOTTAIA, hospitality is intentional. Guests are welcomed as if they were entering a home-not rushed, not scripted, and never treated as a transaction. The setting, the wine, and the service are meant to work together seamlessly.

Position Summary

The Assistant Tasting Room Manager supports daily tasting room operations while helping lead guest experience, team performance, and sales execution.

This is a hands-on leadership role that works closely with the Winery General Manager, Wine Club leadership, and tasting room supervisors. The Assistant Tasting Room Manager is expected to be present on the floor, guide associates in real time, and help ensure BOTTAIA's hospitality standards are consistently delivered.

We are seeking a seasoned hospitality professional-someone who understands pacing, discretion, and the difference between service and hosting.

Our Hospitality Philosophy

BOTTAIA's hospitality is inspired by European traditions, particularly Italian culture, where warmth, awareness, and generosity matter more than speed or scripts.

We believe:

• Guests should feel welcomed, not managed
• Quality time matters more than quick turns
• Anticipating needs is better than reacting to problems
• Calm confidence sets the tone for the entire room

This role is not suited for someone who relies on rigid scripts, aggressive upselling, or transactional service habits.

Schedule

• Wednesday-Sunday
• Must be available to work weekends, holidays, and peak seasons
  (Daily shifts vary based on season and business needs.)

Compensation: $70,000-$75,000 annually DOE

Benefits Per Company Plan Details:

• Medical, Dental, Vision
• 401k Matching Plan
• Life Insurance
• Hospital Confinement Plan
• Pet Insurance
• 3 Weeks of PTO
• 8 Paid Holidays, including Associate Birthday Paid Off

** The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits.

Key Responsibilities

Guest Experience & Floor Leadership

• Maintain a visible, steady presence on the tasting room floor.
• Ensure guests feel welcomed, relaxed, and well cared for throughout their visit.
• Address guest concerns or service issues calmly and professionally.
• Coach associates in real time to uphold BOTTAIA service standards.

Sales & Wine Club Support

• Support tasting room sales goals in partnership with the Winery General Manager.
• Work with Wine Club leadership to support member acquisition and retention.
• Ensure associates are confident in wine knowledge, storytelling, and guest engagement.
• Assist with sales reporting and performance feedback.

Team Leadership & Scheduling Support

• Assist with hiring, onboarding, and training tasting room associates.
• Help manage schedules, staffing levels, and daily task assignments.
• Provide coaching and constructive feedback; escalate issues when appropriate.
• Serve as manager on duty when the Winery General Manager is not on-site.

Operations & Compliance

• Ensure opening and closing procedures are followed consistently.
• Maintain POS accuracy, cash handling standards, and timecard approvals.
• Assist with payroll reporting, including commissions.
• Ensure compliance with responsible alcohol service and labor regulations.
• Maintain a clean, organized, and brand-aligned tasting room environment.
• Support wine and supply inventory oversight.

Qualifications

• Must be 21 years of age or older.
• Minimum 7 years of hospitality leadership experience (tasting room, restaurant, hotel, or similar environment).
• Strong guest service instincts and sound judgment.
• Comfortable leading teams and interacting with a discerning guest base.
• Calm, professional presence in both busy and quiet settings.
• Working knowledge of POS systems and basic computer tools (Microsoft Office).
• Strong wine knowledge or the ability to quickly develop it.
• Willing to obtain and maintain required certifications (e.g., CA RBS, Food Handler).

What Success Looks Like

• Guests feel genuinely welcomed and eager to return.
• Associates feel supported, coached, and clear on expectations.
• The tasting room runs smoothly without feeling rushed or rigid.
• Hospitality feels natural, confident, and intentional.

Final Note

This role is designed for an experienced, adult hospitality leader who values quality, consistency, and leading by example.

If this reflects how you already operate, we'd welcome the conversation.