Pool Attendant-PT; Seasonal - Requisition

General Summary

The Pool Attendant is responsible for maximizing guest satisfaction by providing prompt, efficient, and courteous service to all guests at the pool area. They must maintain a clean and safe facility, inform guests of emergency exits and procedures, and ensure pool safety regulations are adhered to at all times.

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards and Core Values established by Pechanga Resort and Casino.

• Greet all guests in a courteous manner in accordance with department operating standards.
• Recognize and respond to all situations safely and promptly.
• Monitor activities at the pool to prevent accidents and ensure safety of all guests.
• Ensure guests are aware of all services and activities offered by pool operations.
• Inspect, monitor and maintain facilities for cleanliness; perform general pool cleaning and daily upkeep of the pool, pool area, locker and change rooms.
• Caution and educate swimmers regarding unsafe practices and safety hazards; enforce and adhere to pool rules and regulations.
• Adhere to practices of occupational safety and health.
• Provide all necessary supplies and ensure availability of supplies is adequate.
• Check stocks of supplies and report to management if replenishment is needed.
• Keep immediate supervisor informed of all problems or unusual events and refer difficult situations for handling.
• Respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures.
• Listen and respond to guest inquiries in a positive and articulate manner; answer questions and offer assistance with accurate information on any services relating to pool operations.
• Respond to guest requests for information about resort services.
• Maintain required certification current.
• Stay alert and use logical thinking to assess situations where life and safety may be at risk.
• Act as the pool’s goodwill ambassador to all stakeholders.
• Comply with hotel policies, procedures, and departmental service guarantees.
• Maintain a professional demeanor and a positive attitude.
• Attend and participate in staff/pre-shift meetings.
• Perform all tasks accurately and in a timely manner.
• Perform other job duties as assigned by management.

The Pool Attendant does not have supervisory responsibilities.

A high school diploma or general education degree (GED); one year of related experience working in a pool/resort setting and/or swim instructor training; or an equivalent combination of education and experience is preferred.

Ability to articulate both verbal and written concerns, suggestions, and ideas related to daily operations to promote a positive team member and guest experience. Must remain calm in stressful scenarios, give directions to maintain order and safety, and communicate effectively with peers and management.

Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds. Ability to perform these operations using units of American money, weight measurement, volume, and distance.

Think logically and calmly, apply common sense when executing written, oral or diagram instructions, and maintain order to ensure guests’ safety. Handle problems involving several concrete variables in standardized situations.

• Hotel Gaming license.

• Must be available to work weekends and/or holidays.
• Must be flexible with hours and/or shifts.
• Must have the ability to manage deadlines.
• Maintain favorable working relationships with all departments and team members to foster and promote a cooperative and harmonious work environment.
• Able to work outdoors in inclement weather when necessary.