Assistant Hotel Manager

Assistant Hotel Manager

Ponte Vineyard Inn is seeking a hospitality-driven Assistant Hotel Manager to help deliver the exceptional service and personalized experiences that define our AAA Four Diamond boutique hotel. Assisting the Rooms Manager and Hotel Manager, this position supports the daily operation of Front Desk, Guest Services, Bell/Valet, Night Audit, and Housekeeping while helping ensure every guest has a memorable experience.

Compensation: $73,000 annually

Schedule:

Weekends + Holidays are a must. Hours/Days vary by hotel needs.

Benefits Per Company Plan Details:

• Medical, Dental, Vision
• 401k Matching Plan
• Life Insurance
• Hospital Confinement Plan
• Pet Insurance
• 3 Weeks of PTO
• 2 paid Holidays (Thanksgiving + Christmas)

* The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*

• Help deliver the exceptional hospitality and personalized service expected of a AAA Four Diamond property.
• Create memorable guest experiences that exceed guest expectations and inspire return visits.
• Lead by example in delivering warm, personalized hospitality and exceptional guest service.
• Lead the execution of VIP arrivals, guest recognition programs, special occasion amenities, and service recovery efforts to ensure Four Diamond guest experiences.
• Monitor guest satisfaction scores, online reviews, and guest feedback trends. Assist in developing and implementing action plans to improve service delivery and guest loyalty.

• Support the daily operation of Front Desk, Guest Services, Bell/Valet, Night Audit, and Housekeeping.
• Assist with arrivals, departures, room readiness, and occupancy management using Web Rez Pro .
• Partner with Housekeeping, Maintenance, and other departments to address guest needs and operational priorities.
• Review daily occupancy reports, room availability, and room status.
• Assist in managing oversells, room moves, upgrades, and inventory controls.
• Monitor room readiness and support revenue optimization efforts.
• Participate in weekly occupancy and forecast reviews.

• Help ensure guestrooms and public spaces are clean, welcoming, and maintained to hotel standards.
• Conduct room inspections and assist in maintaining quality and presentation standards.
• Perform daily room inspections as needed utilizing established quality standards.
• Partner with Housekeeping leadership to improve room readiness and cleanliness metrics.
• Verify VIP and special request rooms meet presentation standards prior to arrival.
• Conduct routine audits of guest service delivery and room presentation.
• Ensure compliance with Ponte's AAA Four Diamond service standards.
• Participate in annual AAA inspection preparation along with the Rooms Manager and Hotel Manager.
• Coach associates on anticipatory service techniques.
• Monitor guest feedback trends and implement corrective actions.

• Support, coach, and develop associates while fostering a positive and collaborative work environment.
• Assist with onboarding, training, and ongoing associate development.
• Lead by example and promote Ponte's values, service standards, and culture of hospitality.
• Help ensure associates are equipped to deliver exceptional guest experiences.
• Recognize opportunities to motivate, encourage, and celebrate team success.

• Participate in associate evaluations.
• Provide documented coaching and performance feedback.
• Assist with corrective action and performance improvement plans.
• Recognize and reward outstanding service performance.

• Resolve guest concerns professionally and promptly.
• Utilize approved recovery tools and amenities when appropriate.
• Follow up personally to ensure guest satisfaction.
• Document guest concerns and trends for operational review.

• Review daily occupancy reports, room availability, and room status.
• Assist in managing oversells, room moves, upgrades, and inventory controls.
• Monitor room readiness and support revenue optimization efforts.
• Participate in weekly occupancy and forecast reviews.

• Prepare and manage departmental schedules aligned with occupancy forecasts.
• Monitor labor productivity and staffing levels.
• Assist with payroll review and labor cost control.
• Ensure staffing levels support Four Diamond service standards while maintaining budget expectations.
• Participate in management meetings, property walks, and operational follow-up.
• Monitor departmental standards and identify opportunities for continuous improvement.

• Be familiar with Corporate accounts and ensure reservations and billing it set up appropriately.
• Pending deposits to be collected
• Pending room lists to be collected.
• Pending contracts to be returned.
• Send out Corporate Resumes for any groups in the coming week. Ensure any…