Food And Beverage Supervisor

Food And Beverage Manager

Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.

We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.

Compensation: $70,304.00 annually

Benefits Per Company Plan Details

• Medical, Dental, Vision
• 401k Matching Plan
• Life Insurance
• Hospital Confinement Plan
• Pet Insurance
• 3 Weeks of PTO
• Paid Holidays

* The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*

Essential Duties and Responsibilities:

• Understand Ponte Values and Service Standards and adhere to them.
• Be familiar with hotel emergency procedures and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.
• Will be the MOD during the shift and is responsible for maintaining a smooth operation.
• Be familiar with information concerning front-of-house operations such as daily beverage sales, cost-of-sales, and labor costs.
• Assist in achieving objectives in sales, service, quality, cleanliness and environmental standards set by the hotel.
• Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the operation, associates and guests.
• Control cash and other receipts by adhering to proper cash handling and reconciliation procedures in accordance to the company guidelines.

Guest Relations:

• Diplomatically and effectively handle all guest complaints, including difficult and unusual occurrences, referring to the Food and Beverage Manager or Hotel Manager if necessary. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, prompt, and efficient manner. Follow up to ensure guest satisfaction.
• Be confident in taking the lead and resolve any guest issues that arise

Bar and Restaurant:

• Supervise all aspects of the front-of-house operations in the Food and Beverage department including:
  The Cellar, Bouquet Restaurant, In-Room Dining and The Poolside Bar and Café by exercising demonstrated knowledge and experience in all phases of restaurant, bar, and staffing.
• Ensure that all food products are consistently prepared and served according to the Executive Chef's recipes, and the hotel standards.
• Ensure all equipment is kept clean and kept in excellent working condition.
• Ensure that all side work responsibilities are completed by associates through personal inspection.

Associate Relations:

• Maintain a positive work environment through teamwork and consistent positive motivation.
• Ensure that all associates are kept informed of property activities and status changes.
• Work with Food and Beverage Manager and Hotel Manager to interview potential candidates.
• Motivate and coach all associates. Provide training and feedback for all associates as needed to ensure guest satisfaction is maintained. Consult with Food and Beverage Manager and/or Hotel Manager for associate counseling.
• Set the example of excellence in standards to other associates at all times.
• Assist associates with additional job duties as business dictates and is required.
• Work with Food and Beverage Manager and Hotel Manager to maintain associate training program and update as business needs or procedures change.
• Monitor and track breaks and meal periods, attendance and performance of associates. Report any policy or procedure violations to the Restaurant Manager and Human Resources immediately.

Administrative and Procedural:

• Complete associate schedule based on labor budget and occupancy needs.
• Review and approve associate's timecard reports according to company policy and…