Tasting Room Manager

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Vision insurance

Director of Winery Operations

• Possess and live Europa Village core values.
• Manages and oversees the Tasting Room operation.
• With the involvement of the Director of Tasting Rooms, is responsible for hiring and training new employees.
• Oversees day-to-day hospitality operations while maintaining the core values, standards and ambiance of the winery.
• Responsible for achieving or exceeding financial goals, including wine sales, retail sales and Wine Club sign-ups.
• Creates employee schedules to ensure adequate and efficient staffing of the Tasting Room at all times.
• Delivers unsurpassed guest service to maximize guest satisfaction.
• Leads and motivates sales and supports the team to achieve revenue goals; updates staff on new wines and promotions. Assists sales staff as needed.
• Controls operational costs and identifies measures to cut waste.
• Assesses and improves profitability of the Tasting Room.
• Serves as a winery representative during in-house and outside promotional functions.
• Conducts tours for VIP consumer and trade visits.
• Understands the Société Memberships and assists with selling and updating of memberships and members’ data.
• Develops relevant industry relationships as well as maintain relationships with existing key clients and vendors.
• Creates detailed reports on weekly, monthly and annual, commissions, revenues and expenses.
• Reports on sales trends as requested by Director of Tasting Rooms.
• Conducts annual Tasting Room staff reviews with the involvement of the Director of Tasting Rooms.
• Accurately and efficiently run POS system.
• Answer telephones, take reservations, and respond to guests in a timely manner.
• Responds efficiently and accurately to guests’ questions and complaints.
• Comfortable working on feet for long periods of time.
• Works closely with Wine Club Director to continue club growth and membership retention.
• Manages the opening and closing of the tasting room involving cash handling, including drawer reconciliations and bank deposits.
• Ensures the nightly deposits are completed and done correctly.
• Manages Europa Village’s good image and suggests ways to improve it.
• Appraises staff performance and provides feedback to improve productivity.
• Maintains stock levels and orders supplies or delegates supply ordering when necessary.
• Ability to “read” the Tasting Room and surrounding areas and know what areas and/or guests need attention. Able to serve guests in the Tasting Room when Agents need assistance.
• Maintains the overall appearance of all areas of the Tasting Room.
• Maintains an accurate count of daily inventory and samples/pours used in Tasting Room.
• Handles complaints, conflicts, questions and suggestions from Tasting Room employees.
• Nurtures a positive working environment.
• Implements innovative strategies to improve productivity and sales.
• Seeks, suggests and supervises training and educational opportunities for the entire tasting room team.
• Ensures compliance with sanitation and safety regulations.
• Implements policies and protocols that will maintain future Tasting Room operations.
• Is enthusiastic, welcoming and exhibits a positive attitude and willingness to assist where necessary.
• Other duties as needed.

• Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
• Be able to communicate Europa Village’s story.
• Ability to treat all associates and guests in a respectful manner.
• Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.
• Arrive on time and be respectful of attendance and punctuality.
• Adhere to Europa Village policies and procedures.
• Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
• Focused on attention to detail.