Food And Beverage Supervisor

Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.

We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.

To supervise the daily operations and the overall dining experience of the Food and Beverage operation at Ponte Vineyard Inn. Ensure the quality of service, food and beverages exceed our guest’s expectations. Support management in protecting the assets of the company in cost controls, inventory, safety and proper sanitation. These tasks are to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest and associate satisfaction.

$70,304.00 annually

• 401k Matching Plan
• Life Insurance
• Pet Insurance
• 3 Weeks of PTO
• Paid Holidays

* The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*

• Understand Ponte Values and Service Standards and adhere to them.
• Be familiar with hotel emergency procedures and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.
• Will be the MOD during the shift andis responsible formaintaininga smooth operation.
• Be familiar with information concerning front-of-house operations such as daily beverage sales, cost-of-sales, and labor costs.
• Assist in achieving objectives in sales, service, quality, cleanliness and environmental standards set by the hotel.
• Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the operation, associates and guests.
• Control cash and other receipts by adhering to proper cash handling and reconciliation procedures in accordance to the company guidelines.

• Diplomatically and effectively handle all guest complaints, including difficult and unusual occurrences, referring to the Food and Beverage Manager or Hotel Manager if necessary. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, prompt, and efficient manner. Follow up to ensure guest satisfaction.
• Be confident in taking the lead and resolve any guest issues that arise

• Supervise all aspects of the front-of-house operations in the Food and Beverage department including:
  The Cellar, Bouquet Restaurant, In-Room Dining and The Poolside Bar and Café by exercising demonstrated knowledge and experience in all phases of restaurant, bar, and staffing.
• Ensure that all food products are consistently prepared and served according to the Executive Chef’s recipes, and the hotel standards.
• Ensure all equipment is kept clean and kept in excellent working condition .
• Ensure all side work responsibilities are completed by associates through personal inspection.

• Maintain a positive work environment through teamwork and consistent positive motivation.
• Ensure that all associates are kept informed of property activities and status changes.
• Work with Food and Beverage Manager and Hotel Manager to interview potential candidates.
• Motivate and coach all associates.
  
  Provide training and feedback for all associates as needed to ensure guest satisfaction is maintained. Consult with Food and Beverage Manager and/or Hotel Manager for associate counseling.
• Set the example of excellence in standards to other associates at all times.
• Assist associates with additional job duties as business dictates and is required.
• Work with Food and Beverage Manager and Hotel Manager to maintain…