Tasting Room Operations Manager

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Full Time Temecula, CA, US

4 days ago Requisition

Salary Range: $67,000.00 To $72,100.00 Annually

POSITION SUMMARY:

Under minimal supervision, the Tasting Room Operations Manager owns the day-to-day operational backbone of the Tasting Room: staffing, scheduling, inventory, compliance, procedures, and performance accountability, ensuring the department runs efficiently and in compliance with company policy. This role directly oversees Tasting Room Servers and Barbacks, and partners closely with the Tasting Room Hospitality & Experience Manager to ensure operations support a consistently exceptional guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following list is not exhaustive; other duties may be assigned. Management reserves the right to assign or assign duties at any time. All duties must be performed in accordance with Wilson Creek Winery & Vineyards policies and procedures.

• Build, publish, and maintain staff schedules across all Tasting Room positions (servers, tour guides, barbacks, and Upper Room/Library/Host), including shift swaps, availability changes, and coverage for callouts, vacations, and peak season.
• Own daily operational execution, including opening and closing procedures, cash handling, safe reconciliation, deposits, and daily cash outs.
• Verify timecards, attendance, overtime, meal/rest compliance, and process payroll.
• Own wine, food, and merchandise inventory across monthly and weekly cycles; research and resolve discrepancies.
• Coordinate with vendors on ordering and deliveries (wine, disposables/U-line, and other tasting room supplies) to ensure adequate stock without over ordering.
• Assist in preparing the departmental budget, monitor spending, and direct the team toward cost effective operations to ensure adherence to financial objectives; review monthly P&L and other financial reporting relevant to tasting room operations.
• Manage reservation logistics for tours, limos, and large groups, ensuring adequate staffing, capacity planning, and RPP list compliance.
• Lead recruiting, hiring, onboarding, and training logistics for Servers and Barbacks; manage performance reviews, disciplinary action, and day to day accountability for those teams.
• Monitor performance and regularly communicate with direct reports to achieve mutual understanding of expectations and desired results; address employee concerns and workplace conflicts confidentially and professionally, escalating to the VP of Wine Sales or HR, as appropriate.
• Ensure adherence to all departmental and organizational policies, procedures, and regulatory requirements, including A.B.C. and health/safety compliance; deliver regular safety training topics and maintain a safe working environment for the team.
• Compile and distribute daily and weekly reporting, including sales numbers, labor reports, and commission approvals for servers, tour guides, and barbacks.
• Troubleshoot day to day operational systems issues, including POS, printers, card readers, and shipping compliance.
• Manage a constructive team culture, holding self, peers, and direct reports accountable to professional behavior and actions; encourage strong work ethic and foster an environment of trust and respect.
• Develop and align individual staff goals with the department's operational goals; ensure decisions, actions, and priorities are aligned with the company's vision, mission, and strategies.
• Research best practices, stay abreast of hospitality and tasting room industry trends, and maintain awareness of regulatory changes to ensure compliance and continually improve operations.
• Partner with the Hospitality & Experience Manager to align staffing levels, floor procedures, and daily operations with guest experience standards.
• Directly oversee Tasting Room Servers and Barbacks, coaching on service execution, efficiency, and accountability to operational standards.
• Identify and drive process improvements to streamline tasting room operations and reduce redundant or duplicated work across the team.
• Be available to fill in on the floor as needed to ensure smooth, efficient tasting room operations.

QUALIFICATIONS:

• Bachelor's degree or five (5) years of operations, hospitality, or retail management experience, or a combination of education and experience.
• Must obtain and maintain a RFH and RBS certification.
• Demonstrated…