Information Technology Desktop Support

Responsibilities

• Three to four (3-4) years’ experience providing IT Infrastructure field support, including troubleshooting hardware, software, operating system issues without impacting hardware warranty or violating customer security compliance requirements.
• Hands‑on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups; ability to perform smart‑hand activities under instruction at sites.
• Ability to lift and move computer equipment weighing up to 50 lbs.
• Skilled in desk side support and PC break/fix, including basic administration of Windows OS.
• Experience with anti‑spyware and anti‑virus software.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart‑hand support for peripheral and networking hardware (monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi‑port data termination panels).
• Ability to troubleshoot issues with systems and networks using deductive reasoning skills.
• Good written and oral communication skills with clients, management, and team members.
• Ability to work with deadlines and complete tasks on time.
• Preferably holding an Associate’s Degree in Electronics and a CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (Service Now/Remedy, etc.).
• Basic understanding and troubleshooting of Mobile Device Management systems (Airwatch, etc.).
• Basic understanding and troubleshooting of VDI, SCCM/Lan Desk/Altris, Skype for Business, and One Drive.

• Good oral and written communication skills.
• Able to interact and work with customers at different levels.
• Self‑driven and result‑oriented.
• Passionate about the work.

• Basic understanding and troubleshooting of Apple devices and apps.