Business Analyst, SAP eCommerce Cloud

Business Analyst, SAP Commerce Cloud Position Summary

The Business Analyst (BA) is responsible for gathering the functional business requirements from stakeholders with superior communication, interpersonal, and organizational skills. SME in eCommerce from a business functional perspective. Translating functional requirements into epics and user stories with precision, mockup / wire framing, concisely documenting in JIRA and/or Confluence. Working closely with end‑to‑end functional testing to ensure it meets all the functional business requirements and criteria.

Working as part of the Digital commerce team, the BA will collaborate with different stakeholders and conduct quality checks to make continuous improvements to eCommerce to transform customer experience on their digital commerce journey.

• Complete Functional Business Requirements and capture all business process and/or functional behavior/expectations in the tickets on Jira (based on Business Requirements Template – to be provided).
• Document stories with functional grooming, use‑case and corresponding functional scenarios well captured per business requirements; business rules; UI/UX (where applicable) with Acceptance Criteria steps.
• Capture clear details on replicating steps for issues / bugs with clear functional behavior / expectations in the tickets.
• Provide applicable actual vs expected images / videos / attachments.
• Document Wireframes, Functional and User flows on Confluence using PowerPoint / Visio / Draw.io / Mural / Lucid Chart where required.
• Conduct 100% functional testing and validations (pre‑UAT).
• Provide Jira ticketing assistance as needed.
• Monitor & validate deliverables ready for User Acceptance Testing (UAT).
• Obtain requirements sign‑off, especially for the bigger asks from stakeholders.
• Assist in UAT, coordinate and confirm final UAT sign‑off.
• Participate in Agile Ceremonies.
• Participate in Triage Inputs.
• Serve as Business / eCommerce team liaison as requested and include Management and Architects in all communications.
• Support troubleshooting and testing as required.
• Support as eCommerce Administrator backup.
• Capable of running workshops (virtual and in‑person), and helping our customers derive the right set of user stories to meet their functional business requirements.
• Participate in the development of appropriate actionable plans, including the definition of a new and/or improvement of existing processes.
• Support production systems: proactively monitor and improve systems to enable smooth operations; work to analyze and replicate production problems in a timely manner; resolve end user service requests.

• Bachelor’s degree in management of information systems, marketing, business or related degree or four (4) years relevant experience in lieu of degree. Master’s degree preferred.

• Three (3) or more years (seven (7) or more for non‑degreed candidates) of work experience in digital commerce as a business analyst or working on the business side of the world managing day to day operations in eCommerce.
• Experienced with Agile Scrum, strong skills in Atlassian toolset (JIRA & Confluence).
• Two (2) or more years of experience as a business analyst.

• Three (3) or more years of experience as a business analyst.
• Two (2) or more years of experience in SAP Commerce Cloud (CCv2)/Hybris.
• Two (2) or more years of experience in the healthcare industry, preferably distribution.

• Strong business analysis skills and use of tools such as PowerPoint / Visio / Draw.io / Mural / Lucid Chart to represent functional business workflows through mockups / wireframes.
• Great attention to detail, strong analytical and process‑oriented thinking skills.
• Capable of running workshops (virtual and in person), and helping our customers derive the right set of user stories to meet their functional business requirements.
• Work well in multi‑cultural and virtual team set ups, have business fluency, and have effective oral and written communication skills.
• Superior time management skills and must have strong organizational skills.
• Support in…