PGC Compliance Manager - Requisition

POSITION OVERVIEW

Oversee the daily operations of the Compliance Department while ensuring optimal delivery of the Compliance Department objectives and strategies through effective people management and strategic business thinking, with an ability to identify opportunities to enhance efficiency.

The information provided below encompasses the functions and capabilities linked with this position.

• Disseminate, implement, and enforce department standards, policies, and procedures.
• Notify the Compliance Director, other Compliance Management, and Commissioners of suspected criminal activity or unusual activities and occurrences, and communicate potential threats, violations, and criminal activities.
• Supervise Compliance Agents, including recruiting, scheduling, timekeeping, training, assigning and directing work, evaluating performance, disciplining as necessary, addressing employee concerns, and guiding professional development.
• Identify the need for, develop, modify, and maintain departmental Standard Operating Procedures (SOP) and other guidance documents to comply with Minimum Internal Control Standards (MICS), incorporate regulatory best practices, adapt to regulatory changes, and provide proper guidance to those carrying out departmental responsibilities.
• Organize, plan, and supervise all Compliance Department activities.
• Maintain and direct Compliance activities, including ensuring all tools and equipment are functioning properly.
• Recommend new and revisions to casino-wide Standard Operating Procedures (SOP) and other guidance documents to comply with Minimum Internal Control Standards (MICS), incorporate regulatory best practices, and adapt to regulatory changes.
• Assist in overseeing record retention and reporting functions to ensure compliance with applicable standards and regulations.
• Train new Agents on policies and procedures, standards of integrity, job skills, and duties and responsibilities.
• Develop and conduct ongoing skill development training to ensure the Compliance Agent’s abilities are current.
• Review all Compliance-related reports and audits to ensure accuracy, clarity, and thoroughness.
• Review and send violation reports to other Pechanga Resort & Casino departments, as needed.
• Other duties as assigned.

The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities.

• Ability to interact and collaborate with line employees, managers, executives, and regulatory agencies.
• Demonstrate a commitment to and value for conducting oneself in accordance with the highest standards of integrity and ethical behavior in compliance with all applicable laws, rules, and regulations.
• Maintain advanced knowledge of gaming violations and applicable regulations, as well as internal policies and procedures.
• Comprehend and apply a common sense understanding of instructions provided in written, oral, and diagram form, including safety rules, operating and maintenance instructions, and procedural manuals.
• Effectively communicate information and ideas, particularly to Commissioners and regulatory agencies, and compose clear, effective, grammatically correct reports and business correspondence appropriate for the intended audience.
• Define problems, collect data, establish facts, and draw valid conclusions in the context of standard situations with common, predictable variables.
• Carry out intermediate mathematical computations, including interest, proportions, percentages, and practical application of algebraic math for business.
• Make sound and timely informed decisions in complex and potentially volatile situations.
• Manage multiple projects, properly organize and prioritize own work and the work of others, and demonstrate flexibility and adaptability in a fast‑paced environment.
• Exhibit intermediate investigative skills and abilities, including interviewing witnesses, identifying discrepancies and inconsistencies, establishing facts, drawing valid conclusions, and recognizing potential violations.
• Work in a professional manner in an environment with individuals from many different cultures and backgrounds.
• Read,…