Dealership Parts and Service Director

Automotive Parts & Service Director – Temecula, California

A high‑performance dealership, a thriving market, and a Fixed Ops department ready for a leader who can take it to the next level.

This role is built for a strategic, disciplined, and people‑driven Parts & Service Director who knows how to run a profitable, customer‑focused operation. The dealership in Temecula, CA is looking for a proven leader who can elevate processes, develop teams, and drive results across both Parts and Service with confidence and clarity.

• Full operational oversight of the Parts and Service departments, ensuring efficiency, profitability, and exceptional customer experience
• Leadership of advisors, technicians, parts staff, dispatch, and support teams with clear expectations and accountability
• Development and execution of strategies to improve CSI, technician efficiency, ELR, parts gross, and overall Fixed Ops performance
• Collaboration with Sales, Accounting, and Ownership to maintain seamless inter‑department operations
• Oversight of warranty administration, OEM compliance, safety standards, and internal controls
• Recruitment, training, coaching, and performance management across all Fixed Ops roles
• Implementation of process improvements that enhance workflow, communication, and profitability
• Monitoring of KPIs, forecasting, budgeting, and reporting to ensure consistent growth

• Proven success as a Parts & Service Director
  , Fixed Operations Director
  , or Service Manager in a dealership environment
• Strong leadership presence with the ability to motivate, coach, and hold teams accountable
• Deep understanding of dealership service and parts operations, KPIs, and workflow optimization
• Excellent communication and customer‑handling skills, especially in high‑pressure situations
• Experience with dealership DMS systems such as CDK, Reynolds, Dealer track, or similar
• A mindset focused on operational excellence, customer satisfaction, and continuous improvement
• Ability to balance strategic planning with hands‑on leadership

• A respected dealership with strong ownership support and a loyal customer base
• Competitive compensation aligned with experienced Fixed Ops leaders
• A stable environment with the resources needed to run a high‑performing department
• Opportunities for professional growth and long‑term advancement
• A leadership seat where your decisions directly impact the dealership’s success