Poker Supervisor - Requisition

Four Diamond Service Agreement

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

The Floorperson or Poker supervisor is responsible for preserving the integrity and orderly operation of assigned games and assets in accordance with all applicable rules, laws and regulations.

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount
• Directly supervise the operations of assigned games
• Monitor game activities for adherence to casino and government rules, regulations and procedures
• Protect the integrity of all games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity
• Assist in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned employees
• Track and document play of patrons
• Ensure appropriate and professional care and service are provided to guests and employees
• Ensure the protection and integrity of games, currency, chips, playing cards and other assets
• Practice and foster open, clear, two-way communication with all related departments and superiors
• Provide ongoing advice, support and direction to dealers
• Apply positive communication, interpersonal and leadership skills with employees at all times
• Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations
• Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards
• Maintain excellent grooming and personal conduct according to company standards and ensure dealers do the same
• Other duties as assigned

• Reviewing and maintaining the necessary records pertaining to the activities of the Table and Poker department including daily and monthly review of operations and financial data provided.
• Adhering to and ensuring compliance with all company policies, procedures and internal controls and government regulations.
• Monitoring and managing staff levels and labor costs and optimizing utilization of poker games including adjusting table limits.
• Managing and overseeing the efficient operation of all Table Game and poker functions and communications with related departments.
• Establishing, maintaining and ensuring adherence to all internal and external regulations, policies and procedures.
• Pro-actively managing and directing the performance of poker employees. Providing and recommending training and performance enhancements and evaluations.
• Ensures all machines are functioning properly by performing paper changes, correcting bill jams, responding to service calls and minor repairs.
• Provides service to guests by maintaining an impressed bank (aka wallet, banking in/bank out.)

• H.S. Diploma or General Education Degree (GED) Required
• Bachelor’s Degree in Arts/Sciences (BA/BS) Preferred

0-2 Years Experience as a poker supervisor and as a Table Games supervisor or

4-6 Years Experience as a poker dealer and Table Games Dealer or

Combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance to successfully perform this job

• Communication
  
  Skills:
  
  This position requires strong oral and written communication skills; must be fluent in reading, writing, understanding and speaking English
• Mathimatical
  
  Skills:
  
  Basic Math
• Reasoning Ability:
  This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations
• Leadership, motivation, counseling, discipline and training skills
• Ability to manage multi-cultural staff and to create and maintain a harmonious work environment
• Thorough knowledge of all poker games dealt at Pechanga Resort & Casino
• Current game protection skills and…