Site Leader- Fulfillment Operations

Who We Are

At , our mantra is “Be Brand Obsessed”. We help brands scale seamlessly and build deeper connections with their customers, providing a consumer experience like no other.

We are looking for a Site Leader to oversee our fulfillment center in Columbia, MD and support the growth of our business.

The Site Leader is a key leadership role in our growing fulfillment organization. The position will oversee supervisors and hourly team members, and interact daily with company leadership overseeing the center.

• Communicate key issues to regional leadership and internal stakeholders.
• Schedule and manage labor models to match forecasted requirements.
• Ensure team members are trained in the warehouse management system and meet UPH targets.
• Develop weekly plans incorporating UPH analysis and capacity requirements.
• Engage with the hourly workforce and address their concerns.
• Support company growth objectives by communicating capacity constraints or improvements.
• Build an effective team, retain key members, eliminate safety obstacles, and foster pride.
• Mentor and develop the team for performance, career development, and job satisfaction.

• Customer‑centric; places customer satisfaction first.
• Proven leader capable of motivating, training, and guiding teams to extraordinary performance.
• Data‑driven and able to use data to support decisions.

• 6+ years progressive operational and managerial experience in a fulfillment center or similar logistics environment.
• 4+ years of experience motivating, training, and leading teams to high performance.
• 1+ year site‑leadership experience with full P&L responsibility.
• Experience in direct‑to‑consumer and business‑to‑business pick‑and‑pack environments.
• High School diploma or GED.

• Stand, walk, bend, stoop, and reach as required.
• Lift up to 25–30 lbs. on occasion.
• Maintain focus for extended periods.
• Work overtime as needed.

• Understanding of basic facility/maintenance needs, HR functions, and safety performance.
• Ability to use Excel formulas and pivot tables for data analysis.

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring is contingent on eligibility to work in the United States, and we are unable to sponsor or transfer visas for applicants.  does not intend to hire candidates who will need sponsorship under non‑immigrant visa categories such as H‑1B, H‑1B1, E‑3, O‑1, or TN.